About the Role:

We're looking for a Senior Manager, Collections who can lead people, solve complex operational problems, and turn data and insights into meaningful business improvements.

In this role, you'll be accountable for the performance of key areas within our Collections operation. You'll lead and develop managers, improve processes, strengthen controls, and partner across the organization to deliver better outcomes for our customers and the business.

This is an opportunity for a practical, analytical leader who can understand what is driving performance, identify opportunities, and translate strategy into action.
What You'll Do

• Lead and develop high-performing managers and teams, creating a culture of accountability, growth, collaboration, and continuous improvement.
• Own key Collections processes, performance measures, and business outcomes.
• Use data and operational insights to identify trends, understand performance drivers, and uncover opportunities for improvement.
• Diagnose complex business problems and develop practical, evidence-based solutions.
• Translate insights and recommendations into clear action plans, priorities, and measurable outcomes.
• Identify opportunities to improve portfolio performance, productivity, customer experience, and operational effectiveness.
• Partner across Operations, Risk, Analytics, Product, Technology, Compliance, and other teams to solve problems and deliver sustainable improvements.
• Design and implement process enhancements that reduce operational friction and create better experiences for customers and employees.
• Establish effective performance routines, reporting, and accountability measures.
• Identify operational risks, strengthen controls, and ensure adherence to regulatory and compliance requirements.
• Lead change initiatives from concept through execution, ensuring successful adoption and measurable business impact.
• Support the development and execution of broader Collections strategies and priorities.

What You'll Bring

• 5-10 years of progressive experience in Collections, Operations, Business Management, Process Improvement, Financial Services, Analytics, or a related field.
• Experience leading managers and developing high-performing teams.
• Strong analytical and problem-solving capabilities, with the ability to turn complex information into clear insights and actions.
• Demonstrated experience identifying the underlying drivers of operational or business performance.
• Strong business judgment, common sense, curiosity, and a practical approach to solving problems.
• A track record of improving processes and delivering measurable business results.
• Ability to connect strategy with execution and lead initiatives from analysis through implementation.
• Experience using data, reporting, and performance measures to influence decisions and improve outcomes.
• Strong project management and change leadership capabilities.
• Excellent communication and stakeholder management skills, with the ability to influence across multiple levels and functions.
• Ability to balance customer experience, business performance, operational efficiency, and risk management objectives.
• Experience in Collections, lending, call centre operations, or another regulated environment is considered an asset.

Who You Are

• You are naturally curious and want to understand why something is happening, not just what is happening.
• You enjoy solving complex operational and business problems.
• You are equally comfortable developing people, analyzing performance, and improving processes.
• You use data and sound judgment to make decisions.
• You challenge assumptions and look for better ways of working.
• You can take a broad strategy and turn it into clear actions for your teams.
• You hold yourself and others accountable for delivering results.
• You believe strong customer outcomes, operational excellence, and effective risk management go hand in hand.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Base Pay: $78,000.00 - $104,000.00 CAD (this role is also eligible for a lucrative monthly bonus to increase total compensation!)

We're committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust - and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you'll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus.

This posting is for an existing vacancy within our team.

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer:

Financial Benefits:

• RRSP matching and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

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