Harrison and Star

Senior Manager, Client Experience

Harrison and Star • $100K — $115K *
Pharmaceuticals & Biotech
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-6 years of experience in digital marketing, PR, or ad agency with integrated strategies knowledge.
  • 3+ years of team management experience leading small groups and projects.
  • Bachelor's Degree in a relevant field.
  • Healthcare communications or pharmaceuticals background is essential.
  • Experience with multi-channel healthcare products or campaigns launches.
  • Familiarity with regulatory submission processes is required.
  • Strong presentation skills and professionalism.

Responsibilities

  • Manage client expectations, ensuring quality standards and budget goals are met.
  • Coordinate efforts among a diverse team across digital, creative, strategy, and other disciplines.
  • Develop various marketing materials including ads, websites, and print collateral.
  • Build and maintain relationships with clients and partner agencies, keeping stakeholders informed.
  • Oversee regulatory submissions and integrate feedback effectively.
  • Ensure project timelines are met by the extended team and assist in completing action items.
  • Identify developmental needs for junior staff and provide training opportunities.
  • Support leadership with financial management of client budgets.

Benefits

  • Opportunity to work in a dynamic agency environment with major healthcare accounts.
  • Exposure to multi-disciplinary collaboration across various fields.
  • Possibility to mentor and train junior team members for career growth.
  • Access to a varied portfolio of healthcare communications projects with leading clients.
Full Job Description
Agency:
Weber Shandwick

Job Function:
Communications and PR

Job Subfunction:
Public Relations

Job Description:

What You Will Be Doing:

The dna team is seeking a Senior Manager with client experience and healthcare communications expertise to serve as a counselor to our clients across two of our largest and most dynamic accounts.

As Senior Manager, you will be responsible for developing and executing strategic integrated communications and marketing programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.

The ideal candidate will have an agency background in healthcare communications with experience working on pharmaceutical products and/or above-brand and disease education programs, with a broad interest in the full remit of healthcare communications. Experience managing social/digital workstreams and campaigns, regulatory/compliance challenges, and product launches across communications and marketing is a plus.

Responsibilities include, but are not limited to:
  • Manage client expectations, ensuring quality standards are met and desired results are delivered on budget
  • Coordination among multi-disciplinary team of digital, creative, strategy, medical, editorial, video production, web development, etc
  • Develop a range of materials including social media ads, banner ads, websites, brochures, congress materials, various print and digital materials
  • Build relationships with clients and partner agencies while managing respective status documents to ensure all stakeholders are up to date on workstreams
  • Manage regulatory submissions and consolidating feedback for implementation
  • Ensure the extended team stays on track with project timelines and completes action items
  • Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
  • Assist leadership team in financial management for client budgets


Basic Qualifications:
  • 5-6 years of experience within the digital marketing industry (e.g., PR, digital, ad agency, etc.) with a strong understanding of integrated strategies
  • 3+ years team management experience leading small groups and projects
  • Bachelor's Degree
  • Industry experience in healthcare communications and/or pharmaceuticals
  • Experience launching a healthcare product or campaign with multi-channel initiatives
  • Fluency with regulatory submission processes
  • Strong presentation skills, poise, and professionalism
  • Experience with estimate creation, budgeting, and financial management skills
  • Be a self-starter who works well within a highly collaborative, multi-disciplinary team


100-115k

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.

About Harrison and Star

Harrison and Star is a healthcare advertising agency that provides marketing and advertising services to pharmaceutical and biotechnology companies. The company offers a range of services including brand strategy, creative development, digital marketing, and market research. Harrison and Star was founded in 1986 and is headquartered in New York, New York.
Learn more about Harrison and Star
Size
500 employees
Industry
Founded
1986
NASDAQ

Similar Jobs

  • Account Supervisor
    $85K — $115K *
    Inizio Evoke
    Philadelphia, PA 19120 (Philadelphia County)
  • Account Supervisor
    $85K — $115K *
    Inizio Evoke
    Boston, MA 02115 (Suffolk County)
  • Account Supervisor
    $85K — $115K *
    Inizio Evoke
    New York, NY 10025 (New York County)
  • Harrison and Star
    Account Supervisor
    $90K — $120K *
    Harrison and Star
    New York, NY 10025 (New York County)
  • Harrison and Star
    Account Supervisor
    $90K — $116K *
    Harrison and Star
    New York, NY 10025 (New York County)
  • Senior Account Executive
    $88K — $105K *
    H4B
    New York, NY 10025 (New York County)

More Jobs at Harrison and Star

More Pharmaceuticals & Biotech Jobs

Find similar Senior Manager, Client Experience jobs: