About the Role

As a Chief of Staff in Canada Card at Capital One, you’re a problem solver with range, leaning into new areas with ease and adept at quickly identifying the root cause of a problem to inform and deliver solutions. You’re a self-starter who creates leverage for senior leaders by delivering high-quality results with minimal supervision, proactively reprioritizing as new demands arise to provide the highest impact strategic and tactical support for our organization. You’re effective at engaging with partners across all levels and functions, building trusted relationships that enable you to deliver accelerated results in a highly matrixed ecosystem. You possess an internal drive to seek constant improvement, regularly iterating on and optimizing processes and resources to do things better. You apply sound judgment in a wide variety of circumstances, anticipating and mitigating potential risks and removing barriers to progress. You’re a highly influential communicator across formats, adapting style, tone, cadence, and delivery to meet evolving business needs, incorporate new data, and manage stakeholders proactively and consistently. You are comfortable in new environments, applying your curiosity to connect the dots and quickly understand context and dynamics so you can know when and how to effectively challenge the status quo. 

Your Responsibilities:

The Senior Manager, Chief of Staff - Canada Card is a critical position responsible for developing, managing, and evolving operational excellence within the Office of the President. 

Reporting to the Head, Office of the President, this role owns the Canada routines and narratives central to Canada Card’s strategy. With heavy collaboration across Canada, the UK, and the enterprise, this role will drive efficiency in how we share our strategy and our progress toward it. 

• Partner closely with the Head, Office of the President and the senior leadership team to drive excellence across the organization by solving challenges, optimizing workflows, and implementing tools to improve transparency, consistency, and scalability

• Play an outsized role in supporting growth; partnering closely to support specific Senior Leadership Team members and associated strategic executive communication

• Build relationships and collaborate with cross-functional stakeholders to understand processes and drive results, ensuring proactive, timely, consistent and effective communication between departments

• Support strategic planning across Canada, inclusive of reporting and facilitating improvements in strategy development 

• Own timely execution of horizontal routines and reporting deliverables related to strategic and operational priorities

• Proactively identify and elevate risks and impacts and make key linkages within our teams and the broader organization

• Represent destination culture while driving meaningful change 

• Partner closely with delivery and communications, as well as other key partners, to elevate Canadian storytelling and drive our growth 

Basic qualifications:

• 8+ years of work experience in business ownership, communications, change management, delivery, or chief-of-staff functions 

• 3+ years of experience managing executive-level stakeholders across different business functions 

• 2+ years of experience involving organizational design, staffing, budgets, talent, and/or culture strategy

• 2+ years of experience working with cross-functional teams in Tech, Product, Design, and/or Data

Preferred qualifications

• 10+ years of work experience in strategy, organizational operations, change management, project / process / program management, or chief-of-staff functions

• 5+ years of experience managing executive-level stakeholders across different business functions 

• 4+ years of experience involving organizational design, staffing, budgets, talent, and/or culture strategy

• Experience owning end-to-end communications strategic planning and execution, including department communications, leadership team meetings, presentations, and reports

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. 

• Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life:We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $151,800 to $173,300. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.