Newell Brands Inc

Senior Manager, CEC OnSite Operations

Newell Brands Inc • $145K — $218K *
Hoboken, NJ 07030In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of proven experience in event planning and management.
  • Strong communication and interpersonal skills.
  • Advanced proficiency in Microsoft Excel and PowerPoint.
  • Ability to operate in fast-paced, complex environments.
  • Creative thinker with problem-solving capabilities.
  • Experience managing a customer experience center is preferred.
  • Self-motivated individual with strong organizational skills.

Responsibilities

  • Develop and own the overall strategy for the Customer Engagement Center (CEC).
  • Manage day-to-day operations of CEC events, ensuring objectives are met efficiently.
  • Oversee the CEC event calendar, including venue logistics and meeting scheduling.
  • Build and maintain relationships with internal stakeholders across various teams.
  • Identify underperforming events and drive continuous improvement based on results.
  • Coordinate updates and maintenance of the physical CEC space.
  • Administer post-event surveys and manage event documentation.

Benefits

  • Comprehensive health care coverage.
  • 401(k) plan with company matching.
  • Opportunities for professional development and career growth.
  • Flexible work environment supporting work-life balance.
  • Employee discounts on Newell Brands products.
Full Job Description
Job ID: 15480

Alternate Locations: United States-New Jersey-Hoboken

Senior Manager, Customer Engagement Center On-Site Operations

Overview

Newell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid®, and Sharpie®. Our high-performance culture, curiosity, and talented people fuel our success. Guided by our values-Integrity, Teamwork, Passion for Winning, Ownership, and Leadership-we win as One Newell.

The Senior Manager, Customer Engagement Center On-Site Operations plays a critical role in planning and executing world-class, interactive customer engagements at Newell's Customer Engagement Center (CEC). Working cross-functionally with category development, brand, and sales teams, this leader owns the full operational lifecycle of CEC events-from strategy development and site management to event execution and budget oversight-ensuring every engagement delivers meaningful impact for Newell's retail and commercial partners.

Key Responsibilities

General Operations & Strategy

  • Develops and owns the overall CEC strategy as business needs evolve.
  • Manages day-to-day operations of assigned events, ensuring meeting objectives and requests are met in a timely and efficient manner.
  • Manages the overall CEC event calendar, venue logistics, and scheduling of meetings.
  • Builds and fosters relationships with key internal stakeholders across segment, brand, and category teams to understand goals and expectations for each engagement.
  • Develops and manages timelines of deliverables for all CEC engagements.
  • Identifies underperforming events, changes approach based on results, drives continuous improvement


Site Management

  • Manages the process to update building vignettes and relocate categories based on Nexus Director recommendations; coordinates with Facilities/Real Estate for structural changes.
  • Commissions maintenance and repair work; builds and fosters the relationship with site IT.
  • Compiles meeting and operations expenses; generates monthly CEC expense reports for the Nexus Director and provides input for the annual budget.
  • Maintains detailed inventory of all products by brand and category at the CEC; manages appropriate disposal of damaged prototypes and innovation samples.
  • Coordinates bi-annual physical inventory counts (product and CEC-owned props/materials) with the Marketing Operations Team and Events Manager.
  • Serves as liaison with Building Operations personnel; executes risk assessment and crisis management strategies in compliance with applicable regulations and building codes.


Event Management

  • Helps coordinate vignette setup based on meeting objectives and channel strategy; ensures meeting spaces are fully set and prepared as requested by the engagement point person.
  • Takes established event plans and ensures full execution; manages overall day-to-day event operations in collaboration with CEC Associate Manager.
  • Manages identification, recommendation, and scheduling of catering, transportation, and other event needs; determines whether internal or external resources are required for sample packing.
  • Assists, coordinates, and supervises setup, execution, and breakdown of meetings; ensures samples and required resources are approved and received on time.
  • Administers post-event customer survey evaluations; photographs and archives vignettes and lobby for each event; ensures final copies of documents are saved to Teams (lobby slides, meeting presentations, sample trackers).
  • May assist with supporting sales meetings and events for the company and/or sales teams as needed.


Budget Management

  • Manages and tracks expenses per meeting in accordance with per-meeting spend guidelines from the Nexus Director.
  • Provides data and input to assist in budget development and management; adheres to the set budget for all meetings.
  • Tracks return on investment for CEC events.


Performance Measures

  • Budget adherence
  • Post-event survey results
  • Business feedback from customers and internal stakeholders


Key Internal Stakeholders

  • Sales Teams
  • Category Development
  • Ecommerce
  • Market Development & Planning
  • Sales Operations


Key Qualifications

  • Superior communication, interpersonal, organizational, and problem-solving skills.
  • Exercises sound, independent judgment and appropriate decision-making in complex, fast-paced environments.
  • Proficient in Microsoft Windows suite, specifically Excel and PowerPoint.
  • Superior event planning and management skills with demonstrated ability to execute large-scale, multi-stakeholder engagements.
  • Previous experience managing a customer experience center is a strong plus.
  • Adept at creative thinking and problem solving; strong ability to multitask and remain flexible under complex or ambiguous scenarios.
  • Self-starter with a bias toward action; proactively identifies issues or conflicts and drives resolution.


The New Jersey base pay range for this position is from $145,800 to $218,000. Salary will be based on prior experience related to the skills required for this position.

Date Posted: Jun 22, 2026

About Newell Brands Inc

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Join the vibrant team at Newell Brands Inc, a market leader in consumer goods, where innovation meets tradition and diversity fuels our growth. At Newell Brands, we offer more than just job opportunities; we provide a platform for professional development and personal achievement.

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Embark on a career journey with Newell Brands Inc and be part of a company that values leadership, innovation, and diversity. Our team is dedicated to fostering an inclusive culture where every team member’s contribution is valued. Engage in meaningful work that enhances your skills and propels your career to new heights.

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Whether you’re looking for an internship, a full-time position, or a leadership role, Newell Brands Inc offers a range of employment opportunities across various functions. From marketing and sales to research and development, our positions cater to a multitude of skills and preferences.

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Kickstart your career with Newell Brands Inc’s internship programs. Gain hands-on experience, learn from industry leaders, and make invaluable networking connections that could shape your professional path.

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Newell Brands Inc is committed to creating a diverse and inclusive environment. We believe in empowering all employees to express their unique perspectives, as this diversity drives innovation and creativity within our company.

Benefits That Matter

Choose Newell Brands Inc and enjoy a comprehensive package of benefits designed to support you and your family’s health, well-being, and financial future. From health insurance to retirement plans, we ensure our team is equipped to lead a balanced and fulfilling life.

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Join Newell Brands Inc

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players ready to take on new challenges and drive our company forward. [SEARCH NEWELL BRANDS JOBS] At Newell Brands Inc, your career is just the beginning of a journey filled with leadership opportunities, innovative projects, and a chance to work with some of the brightest minds in the industry. Let’s innovate, lead, and grow together.
Learn more about Newell Brands Inc
Size
32,000 employees
Market Cap
$5.3 billion
Industry
Food & Beverages
Net Income
-$770 million
Founded
1903
5 Year Trend
+2.9%
Revenue
$9.3 billion
NASDAQ
NWL
* Ladders Estimates

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