Amazon

Senior Manager, Canada Customer Fulfillment

Amazon$153K — $207K *
Finance & Insurance
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years in tax, finance, or a related analytical field
  • 3+ years using data reporting tools for financial analysis
  • 10+ years analyzing and reporting financial results
  • 8+ years in Accounts Receivable or Accounts Payable roles
  • 8+ years applying financial KPIs in analyses
  • 8+ years building operational reports that influence decisions
  • 8+ years implementing process improvements through automation
  • 7+ years managing teams of 10 or more
  • Bachelor's degree in finance, accounting, or related field

Responsibilities

  • Lead financial strategy and investment governance across multiple functions
  • Design frameworks to optimize costs for diverse fulfillment facilities
  • Partner with senior leaders to guide decisions on labor and risk management
  • Influence capital deployment for multi-generational robotics investments
  • Build leadership and analytics capabilities within a large finance organization

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching contributions
  • Paid time off and parental leave
  • Access to mental health support and employee assistance programs
  • Flexible spending accounts for medical expenses
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Do you thrive in environments where complexity meets strategic impact? Join us as a Senior Manager, Canada Customer Fulfillment (CACF) Finance, where you'll own financial strategy for one of the most sophisticated fulfillment networks, spanning Robotic and Traditional Sortable, Non-Sortable, Reverse Logistics, Regional and National Inbound Cross-Docks, Storage and Distribution Centers, and Special Handling sites across Canada. With material automation, productivity and cost differential across building types, you'll design parallel financial frameworks that drive optimization across this heterogeneous landscape.

As the primary financial partner to multiple senior leaders across Operations, Legal, Public Policy, and Employee Relations, you'll shape decisions that matter: guiding multi-billion in capital deployment (2026-28) across multi-generation robotics investments, driving sustained cost improvements in a complex multi-jurisdictional labor environment, and navigating external dynamics including trade policy shifts and evolving employee relations landscapes. You'll lead high-stakes trade-offs between growth, cost efficiency, and long-term capital allocation, defining the business models and guardrails that position the network for sustainable success amid forecast uncertainty and operational constraints. If you're ready to influence where others follow, this is your opportunity to make a lasting impact.

Key job responsibilities
• Lead end-to-end financial strategy, controllership, and investment governance across Fulfillment, Supply Chain, Engineering, Real Estate, and Procurement, serving as the central decision-maker for trade-offs between growth, cost, speed, and capital allocation
• Design and maintain parallel financial frameworks that optimize Cost to Serve across diverse building types with materially different cost structures, productivity benchmarks, and capital profiles, while managing co-located facilities and shared infrastructure decisions
• Partner with multiple senior leaders to influence high-impact decisions on labor strategy, network operations, and risk management, providing strategic financial guidance across Operations, Legal, Public Policy, and Employee Relations
• Influence multibillion in capital deployment decisions for multi-generation robotics investments under high forecast uncertainty, balancing long payback horizons with evolving operational constraints and external market dynamics
• Build organizational capability and scalability by leading large finance organization, driving succession planning, leadership development, and integration of advanced analytics and AI capabilities to scale growth beyond headcount while maintaining high talent standards

About the team

You'll lead a 30+ person finance organization comprising multiple managers across Fulfillment Center finance, Central Operations Finance, Financial Planning and Analysis, and Supply Chain Finance. Your team supports network expansion and site launch activities as core business partners, driving analytical excellence and operational finance capabilities across all levels. The team is accountable for investment governance, launch readiness, and seamless financial integration into operational execution.

BASIC QUALIFICATIONS

- 12+ years of tax, finance or a related analytical field experience

- 3+ years of performing financial and ad hoc analysis using data reporting tools experience

- 10+ years of positions that require analysis and reporting financial results experience

- 8+ years of Accounts Receivable or Account Payable experience

- 8+ years of applying key financial performance indicators (KPIs) to analyses experience

- 8+ years of building financial and operational reports/data sets that inform business decision-making experience

- 8+ years of creating process improvements with automation and analysis experience

- 7+ years of directly managing and leading a team of 10+ members experience

- Bachelor's degree in finance, accounting or related field

- Bachelor's degree in Finance, Accounting, Business, Economics or a highly analytical field (e.g., Engineering, Math, and Computer Science)

PREFERRED QUALIFICATIONS

- 5+ years of hiring, leading and developing teams experience

- 8+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience

- 8+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience

- 8+ years of mentoring junior finance and/or business team members experience

- 5+ years of working with senior staff (e.g. c-suite) experience

- MBA, or CPA

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 153,000.00 - 207,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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