Royal Caribbean Group

Senior Manager, CAM Air Strategy and Operations

Royal Caribbean Group • $110K — $130K *
Miami, FL 33186In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or relevant experience in Business, Operations, Hospitality, Aviation, Travel, Supply Chain, or related field.
  • Progressive leadership experience managing complex operational teams.
  • Strong analytical and problem-solving skills for data interpretation and driving improvements.
  • Experience leading leaders in a fast-paced operational environment.
  • Excellent communication and stakeholder management skills.
  • Proven ability to lead through change and drive continuous improvement.

Responsibilities

  • Lead the Crew Air operation, ensuring service excellence and operational continuity.
  • Monitor performance to achieve service levels and operational KPIs.
  • Support shipboard readiness while balancing operational priorities.
  • Serve as primary escalation point for operational issues.
  • Ensure compliance with travel policies and regulatory requirements.
  • Foster a culture of continuous improvement through process enhancements.
  • Build partnerships across departments to improve crew movement efficiency.

Benefits

  • Collaborative work environment fostering leadership development and continuous learning.
  • Opportunities to engage in automation and technology implementation initiatives.
  • Role within a global company focused on excellent crew experiences.
  • Potential for cross-functional partnerships that enhance operational effectiveness.
Full Job Description
The Royal Caribbean Group's Workforce Strategy and Movement Team has an exciting career opportunity for a full time Senior Manager, CAM Air Strategy and Operations reporting to the AVP, Crew Acquisition and Movement Operations.

This position is onsite and based in Miami, Florida.

This position is also not eligible for work authorization sponsorship.

Position Summary:

The Senior Manager, CAM Air Strategy and Operationsleads the global Crew Air operation, ensuring safe, reliable, and efficient air travel support for shipboard employees across Royal Caribbean Group brands.

This leader is responsible for overseeing Team Leads, Supervisors, Senior Analysts, Analysts, and Specialists located in Miami and Manila while ensuring operational excellence, financial stewardship, service delivery, and continuous improvement across the Crew Air function.

As the organization continues its transformation through automation and digital capabilities, this role partners with CAM leadership to evolve operational processes, improve performance, and build a scalable operating model. The Senior Manager translates business strategy into operational execution by leveraging analytics, cross-functional collaboration, process improvement, and leadership development to improve cost efficiency, operational performance, workforce productivity, and the overall crew experience.

Essential Duties and Responsibilities:

Operational Leadership

  • Lead the day-to-day Crew Air operation, ensuring operational continuity and service excellence.
  • Monitor operational performance and ensure service levels and operational KPIs are consistently achieved.
  • Balance operational priorities while supporting shipboard readiness and business objectives.
  • Serve as the primary escalation point for operational issues requiring leadership support.
  • Ensure compliance with travel policies, operational standards, and regulatory requirements.


Operational Performance & Continuous Improvement

  • Monitor operational trends and recommend improvements that enhance efficiency, quality, and service delivery.
  • Partner with CAM leadership to improve operational performance across Cost, Operational Performance, Workforce Productivity, and Crew Experience.
  • Utilize data and analytics to identify root causes, trends, risks, and opportunities.
  • Foster a culture of continuous improvement by challenging existing processes and implementing sustainable solutions.
  • Establish meaningful operational reporting and performance reviews that support informed decision-making.


Automation & Process Optimization

  • Partner with Technology, HRIS, Product, and external vendors to support automation initiatives and future system enhancements.
  • Represent operational requirements during technology implementations and process redesign efforts.
  • Support organizational adoption of new technologies and evolving operating models.
  • Identify opportunities to simplify workflows, reduce manual effort, and improve operational efficiency.


Financial Stewardship

  • Partner with Finance and CAM leadership to monitor operational spending and identify cost optimization opportunities.
  • Support forecasting, financial planning, and operational budgeting activities.
  • Drive operational efficiencies while balancing financial performance with crew experience.
  • Ensure appropriate governance of airline agreements, refunds, debit memos, and operational controls.


Cross-Functional Partnership

  • Build collaborative partnerships across Scheduling, Crew Readiness, Hotels & Transportation, Procurement, Finance, Technology, HR, and Brand Operations.
  • Collaborate across departments to improve end-to-end crew movement and operational effectiveness.
  • Support enterprise initiatives by representing Crew Air operational requirements and identifying process improvements.


People Leadership

  • Lead, coach, and develop a high-performing leadership team.
  • Foster accountability, engagement, collaboration, and continuous learning.
  • Develop future leaders through coaching, succession planning, and ongoing development.
  • Encourage leaders to leverage data, critical thinking, and problem-solving to improve business outcomes.
  • Lead organizational change while maintaining employee engagement and operational stability.


Qualifications, Knowledge and Skills:

Required

  • Bachelor's degree or equivalent experience in Business, Operations, Hospitality, Aviation, Travel, Supply Chain, or a related field.
  • Progressive leadership experience managing complex operational teams.
  • Strong analytical and problem-solving skills with the ability to interpret operational data and drive improvements.
  • Demonstrated experience leading leaders in a fast-paced operational environment.
  • Excellent communication, influencing, and stakeholder management skills.
  • Proven ability to lead through change and drive continuous improvement.


Preferred

  • Experience in airline, travel, hospitality, logistics, or crew operations.
  • Experience supporting operational transformation, automation, or technology implementations.
  • Sabre GDS or equivalent Global Distribution System experience.
  • Lean Six Sigma, Process Excellence, or Continuous Improvement experience.
  • Bilingual (English/Spanish) preferred.


Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Royal Caribbean Group looks for passionate, curious, creative, and solution-driven team players. SEARCH ROYAL CARIBBEAN JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at Royal Caribbean Group.

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Learn more about Royal Caribbean Group
Size
10,001 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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