Scotiabank

Assistant Manager, Trade Finance Operations - Global Transactions Banking - Toronto

Scotiabank • $80K — $95K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-10 years of Trade Finance experience.
  • Thorough knowledge of the Uniform Customs and Practice for Documentary Credits (UCP600) and related regulations.
  • Expert negotiating, influencing, and communication skills.
  • Excellent customer relationship management and problem resolution abilities.
  • Working knowledge of regulations and compliance policies including AML procedures.
  • Preferred certification: Certified Documentary Credit Specialist.
  • Proficiency in trade finance applications and Microsoft Office.

Responsibilities

  • Champion a customer-focused culture to enhance client relationships.
  • Ensure compliance with service and complaint resolution standards.
  • Verify client documentation for completeness and authorization.
  • Support resolution of escalated client and transaction issues.
  • Negotiate terms of trade instruments with clients and Sales teams.
  • Develop and maintain specialist knowledge of GBP Trade Finance products.
  • Assist in maintaining operational controls and compliance requirements.

Benefits

  • Flexible benefit programs for holistic well-being.
  • Support for unique family, financial, physical, mental, and social health needs.
Full Job Description
Requisition ID: 273851

Purpose
Contributes to the overall success of the Trade Finance Operations (TFO) in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

What You'll Do:
  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Ensuring all aspects of the customers' trade needs are addressed in a manner consistent with Scotia Service Standards and Complaint Resolution Standards and in doing so positively differentiate the level of service/support provided to the customer from that provided by other financial institutions as it related to trade services.
  • Verifying that all client documentation is complete, compliant and appropriately authorized.
  • Supporting the TFO Analyst in resolving escalated client and/or transaction issues.
  • Responding promptly and effectively to request, concerns and complaints from customers, GBP Sales team and other departments in order to propose workable solutions.
  • Negotiating with the customers and/or GBP Sales the terms of the proposed trade instruments and making final decisions or where escalation is required recommending solutions to the TFO Manager.
  • Developing and maintaining an excellent specialist knowledge and strong understanding of GBP Trade Finance products, services and pricing.
  • Providing a high degree of service and support combined with innovative approaches to resolving Customer/Sales Officer issues while maintaining an overall low risk for the Centre.
  • Participating in client meetings when appropriate, to provide expertise and recommendations as required on electronic product features, discussing trade instrument structuring options, Service Level Agreements, etc.
  • Setting up Customer profiles and maintaining appropriate customer files/documents and customer records.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, AML/ATF and Sanctions Pre-Transaction Due Diligence and Enhanced Due Diligence Procedures and Operational Risk Review Procedures and Service Level Agreements.
  • Support the TFO Manager with day-to-day Centre Operations, day-to-day operational controls, risk management and compliance including but not limited to preparing regular monthly and ad-hoc reporting and act as back-up for the TFO manager and other TFO Assistant Manager as required.
  • Assist TFO manager to build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
  • Verifying and /or releasing activities related to Documentary L/C, Standby Letter of Credit/Letter of Guarantee and/or documentary collection in the Trade 360 as per authorized limits.

What You'll Bring:
  • The incumbent must display initiative, be a highly customer service-oriented team member, flexible and committed to success of the team.
  • Excellent customer relationship management and problem resolution skills.
  • Expert negotiating, influencing and communication skills (verbal and written).
  • Tact in dealing with clients and internal business partners, recognition of business and political impact of communications and actions.
  • Ability to remain calm and effective during high pressure situations; receive escalations from client and GBP Sales and escalate to internal/external problem management stakeholders for resolution, and report status back to client and BNS partners on a timely basis.
  • Ability to provide Analyst expertise to leadership and sound ability to work effectively within, a cross-functional team environment that can include many reporting levels and varying skills/competencies.
  • For the most part, the incumbent is expected to operate independently. However, they will be required to escalate those matters relating to policy issues, facilitating appropriate transactions outside his/her Authorized Transaction Limits of TFO and transactions involving potential loss/exposure.
  • Signing limit - as per Trade and Supply Chain Finance Transaction Signing Authority Limits.
  • Liaises with different areas of the Bank, including but not limited to FI, TFRC, TFDS, TFPS, BBO, branches/CMCC and GWO CLS.
  • Systems used are relating to Trade Finance: including but not limited to T360; GTX; CorrRisk; Intralink; SAP Business Objects.
  • Thorough and complete knowledge of the Uniform Customs and Practice for Documentary Credits (currently UCP600), ISP98, URDG 758, the Bills of Exchange Act, URC 522, URR 725, ISBP and SWIFT procedures and any other applicable
  • Expert and working knowledge of Bank's trade business related products, services, processes and pricing.
  • Excellent knowledge of Bank's regulations, policies, procedures, operations and functions.
  • Thorough knowledge of the Bank's transactional services.
  • Working knowledge of the Bank's Anti Money Laundering and compliance policies and procedures.
  • Working knowledge of techniques to generate quality referrals.
  • Thorough knowledge of the Bank's automated systems.
  • Proficiency in computer applications related to Trade Finance and Microsoft Office.
  • 5 to 10 years of Trade Finance experience.
  • Preferred - Certified Documentary Credit Specialist.

#LI-Onsite #GTB

Interested?

If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

What's in it for you?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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