Job DescriptionThe Senior Manager, Amex Offers Digital Media Oversight & Excellence sits within the Amex Offers Digital Media team, reporting to the Director, Global Operations & Oversight. This individual will play a critical role in advancing operational excellence and strengthening oversight across Amex Offers, including Sales conduct, sourcing, and third-party partnerships globally.
As the business and team continue to grow, this role will be responsible for establishing and maintaining scalable oversight practices across business conduct, operational risk, and compliance requirements, while serving as a key subject matter expert for Sales processes, capabilities, and third-party dependencies. The Senior Manager will also support evolving business and strategic priorities through effective change management and enablement, helping translate requirements into well-designed processes, controls, training, and documentation.
ResponsibilitiesKEY RESPONSIBILITIES:- Lead operational excellence and oversight activities across Amex Offers, with particular focus on Sales and business conduct, ensuring adherence to applicable compliance, policy, and control requirements.
- Own and evolve business conduct monitoring and reporting, including merchant and colleague monitoring, identification and escalation of trends or areas of concern, and development of insights to strengthen oversight and drive appropriate actions.
- Serve as a key point of contact and subject matter expert for Sales processes, capabilities, and third-party dependencies, providing guidance and oversight to drive consistent execution and proactively identify and address operational risks.
- Own and support operational risk and compliance activities, including RCSA, control development and management, ongoing control testing, business continuity, and regulatory, audit, and exam readiness.
- Support business and strategic priorities through change management and enablement, including the design and implementation of new or enhanced processes, training, documentation, and other capabilities needed to drive sustainable adoption.
- Provide centralized oversight of third-party management activities, partnering with key stakeholders to ensure appropriate governance, risk management, and adherence to applicable requirements.
- Provide strategic oversight and consultation on Sales training and enablement, helping ensure curricula remain aligned with business conduct expectations and that supporting processes, procedures, and controls reinforce and complement Sales training.
- Lead, coach, and develop a B30 Analyst, establishing clear priorities and fostering a culture of accountability, operational excellence, and continuous improvement.
Qualifications- Strong understanding of marketing principles, process, and best practices.
- Experience in marketing operations, process improvement, or project management.
- Experience with internal compliance and operational risk management frameworks (e.g. Process Risk Self-Assessments, Risk Control Self-Assessments, Operational Risk Events, etc).
- Excellent analytical skills and the ability to interpret data to drive decision-making.
- Exceptional communication skills with the ability to collaborate effectively across teams and levels of the organization.
- Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
- Proven ability to drive change and implement initiatives to improve operational efficiency and effectiveness.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
