American Express

Senior Manager - AI Transformation/Program Lead

American Express$130K — $155K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Technology, Engineering, Data Science, or related field
  • 3+ years in program management or digital transformation
  • Experience leading cross-functional business and technology initiatives
  • Strong understanding of Generative AI and Large Language Models
  • Experience in developing business cases and strategic roadmaps
  • Ability to manage multiple complex initiatives
  • Excellent communication and stakeholder management skills

Responsibilities

  • Identify AI opportunities based on impact and alignment with goals
  • Develop a multi-year AI strategy for the organization
  • Support and manage Custom GPTs and AI projects for compliance
  • Partner with engineering teams to ensure scalable AI solutions
  • Oversee AI model governance and ensure compliance
  • Conduct training and awareness campaigns for AI adoption
  • Quantify productivity gains from AI solutions and identify expansion opportunities
  • Establish governance frameworks for AI development and usage

Benefits

  • Opportunity to lead strategic AI initiatives
  • Direct impact on the organization’s digital transformation
  • Collaboration with cross-functional teams and stakeholders
  • Access to emerging technologies and AI tools
  • Potential for professional growth in a cutting-edge field
Full Job Description
Job Description

We are seeking an experienced AI Transformation Manager to lead the identification, prioritization, governance, and adoption of Artificial Intelligence initiatives across the Digital Privacy & Governance Office (DPGO). This role will serve as a bridge between business stakeholders, technology teams, and governance partners to accelerate AI-driven transformation while ensuring responsible and compliant implementation.

The ideal candidate combines strategic thinking, program management expertise, business acumen, and a passion for emerging AI technologies. This individual will be responsible for building and managing the AI roadmap, adoption, measuring business value, supporting AI solutions such as Custom GPTs and AI assistants, and partnering with engineering teams to deliver scalable AI capabilities.

Responsibilities

  • Identify AI opportunities across our organization by evaluating opportunities based on impact, feasibility, risk, and alignment with organizational objectives
  • Develop a multi-year AI strategy aligned to enterprise goals and business priorities
  • Support, develop and manage Custom GPTs/Projects by developing standards and ensuring solutions remain aligned with compliance requirements
  • Partner with AI engineering team by ensuring AI solutions are scalable, maintainable, and aligned with enterprise standards
  • Manage and facilitate AI model governance activities, ensuring enterprise AI models meet approval, sponsorship, risk, and compliance requirements prior to deployment and scaling.
  • Conduct workshops, office hours, training, and awareness campaigns to drive adoption
  • Quantify productivity gains to identify opportunities to expand successful AI solutions
  • Manage AI governance and risk by establishing governance frameworks for AI development, deployment and usage
  • Recommend funding allocations based on enterprise impact and return on investment
  • Build business cases for AI investments by monitoring post-implementation to improve future decisions


Qualifications

  • Bachelor's degree in Business, Technology, Engineering, Data Science, Information Systems, or a related field
  • 3+ years of experience in program management, digital transformation, technology strategy, product management, consulting, or related disciplines
  • Experience leading cross-functional initiatives involving business and technology stakeholders
  • Strong understanding of Generative AI, Large Language Models (LLMs), AI assistants, and emerging AI technologies
  • Experience developing business cases, strategic roadmaps, and executive presentations.
  • Demonstrated ability to manage multiple complex initiatives simultaneously
  • Excellent communication, stakeholder management, and influencing skills

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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