About the role

As the Senior Manager, Account Management, you will be responsible for leading a team of Account Managers and directly owning a portfolio of Flex's most strategic partners. This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long-term value across existing accounts.

Reporting to the Vice President of Account Management, you will play a critical role in translating account strategy into execution. You will ensure partners are deeply engaged with Flex's products, expanding their portfolios over time, and realizing increasing business value through adoption, integrations, and new growth initiatives. The ideal candidate is a hands-on leader with strong commercial instincts, operational rigor, and a passion for building durable partner relationships in high-growth B2B or B2B2C environments.

What you'll do

Account Ownership & Growth

• Own and grow a portfolio of mid-market and enterprise accounts, with responsibility for renewals, upsells, cross-sells, and expansion revenue.
• Develop and execute account plans that identify growth opportunities across new products, expanded portfolios, and deeper integrations.
• Partner closely with Sales to ensure seamless handoffs, aligned account strategies, and consistent partner experiences

Partner Relationship Management

• Build and maintain strong, senior-level relationships within partner organizations, serving as a trusted advisor and primary point of contact post-sale.
• Proactively identify partner needs, risks, and opportunities, ensuring timely escalation and resolution when necessary.
• Drive executive business reviews and strategic planning conversations with key partners.

Team Leadership & Development

• Lead, coach, and develop a team of Account Managers, setting clear expectations around performance, accountability, and partner outcomes.
• Support hiring, onboarding, and ramping of new team members as the Account Management organization scales.
• Foster a collaborative, high-performance, and inclusive team culture.

Operational Excellence & Metrics

• Track and manage key performance indicators related to retention, expansion pipeline, adoption, utilization, and partner health.
• Maintain accurate forecasting and CRM hygiene to support revenue predictability and leadership reporting.
• Use data and insights to inform account strategies, prioritize efforts, and continuously improve team performance.

Cross-Functional Collaboration

• Work closely with Product, Growth, Marketing, RevOps, and Partner Success teams to support product launches, co-marketing initiatives, and expansion programs.
• Surface partner feedback and insights to internal stakeholders to help shape roadmap priorities and go-to-market strategy.

Key qualifications

• 8-12+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 3+ years in people management.
• Proven track record of driving retention and expansion within existing customer or partner portfolios.
• Experience managing complex, multi-stakeholder relationships in B2B, B2B2C, FinTech, PropTech, or SaaS environments.
• Strong commercial acumen with the ability to identify and close growth opportunities post-sale.
• Demonstrated ability to lead, coach, and develop high-performing teams.
• Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management.
• Excellent communication, presentation, and stakeholder management skills.
• Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment.

Compensation

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. This is a commission earning role. The OTE (On Target Earnings) listed below:

OTE (NYC/Bay Area, Los Angeles, Seattle)

$204,000-$255,000 USD

OTE (Salt Lake City, all other USA cities)

$173,400-$216,750 USD

Life at Flex

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

Offices

Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.

Benefits

For full-time U.S. employees we offer:

• Competitive medical, dental, and vision
• Company equity
• 401(k) plan with company match
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Free Flex subscription

For full-time non-U.S. employees, we offer:

• Competitive compensation + company equity
• Unlimited PTO