The Role:The Loan Operations Manager will lead, supervise and direct all daily loan closing and loan servicing activities. Responsible for interfacing with Lending Officers, the Credit Team, Senior Management and other bank personnel to resolve any and all loan-related customer service issues professionally. .
Responsibilities:- Assist closers with the closing process including document preparation, document review, loan closing and loan funding. Supervise and assist in booking new loans in Fiserv and ensure all loan parameters are set up correctly in the core system. Create post-closing ticklers. - 30%
- Manage tracking of property & flood insurance for all applicable loans within the bank's portfolio. Monitor insurance exception reports from third-party vendor and ensure proper insurance coverage is maintained. Supervise and assist in the timely processing of real estate tax payments reported from third-party vendor. Communicate with portfolio managers and borrowers regarding delinquency taxes and track such delinquencies. Assist in escrow administration, including annual escrow analyses. - 25%
- Generate and review loan payoff letters. Coordinate with attorneys. Process payoffs and supervise satisfaction/termination processing. Assist in payment processing, including loan participation payments. Communicate with participating banks and process wires. - 10%
- Serve as core banking lead, overseeing rate, product, and specification updates, along with system integration mapping. Oversee the vendor management process for the Loan Operations Department. Communicate with third party tax, flood determination and insurance vendors. - 10%
- Remediate errors, proactively problem-solve, and answer technical questions for internal partners. Research, resolve, and respond to client's inquiries and disputes and send correspondence to loan customers as needed. - 10%
- Review general ledger reconciliations by loan operations staff and assist in balancing when needed. Create and review various Business Analytics and other system-generated reports to ensure the accuracy of loan system transactions and file maintenance. - 10%
- Monitor and track UCC filings for all commercial loans. Review to ensure continuations are filed timely. - 5%
Qualifications:
- Minimum of 5 years in commercial loan operations with the ability to exhibit in-depth knowledge of bank operations, banking rules, and regulations
- Experience in closing and servicing aspects of commercial mortgage loans as well as commercial and industrial lending.
- Excellent customer service and computer skills.
- Strong communication, verbal, and written skills.
- Ability to function independently within a multi-task environment.
- Knowledge of Fiserv required.
- Ability to learn new computer programs and navigate through different programs.
- Proven ability to prioritize competing demands.
Preferred Qualifications:- Knowledge of NY Metro lending markets
- Knowledge of Fund Financing lending is highly preferred.
- Knowledge of Business Analytics report writing.
The hiring range for this position is $130,000 to $170,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other factors. A bonus and/or incentives may be provided as part of the compensation package, in addition to the full range of medical, dental, vision, 401k, and other benefits.
