Humana’s Center of Excellence Curriculum Team is seeking a Senior Learning Design Professional who is experience in adult learning to support the Provider Contact Center. As the Senior Learning Design Professional, you will use instructional design, cognitive psychology and adult learning theory to determine the appropriate learning solution for a new process or system, or to address a knowledge or performance gap.
Key Role Functions
Design and develop learning solutions for both new hires and existing associates to support role-based organizational needs
Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
Use a disciplined instructional design approach to create meaningful, memorable learning experiences
Write effective learning objectives and performance assessments to measure training effectiveness - including evaluating learners' satisfaction levels, proficiency, and performance improvement.
Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
Selects appropriate media for delivery (instructor-led training, E-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met
Develop storyboards, instructor-led content, and eLearning.
Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
Collaborate with other departments, project managers, peers, etc.
Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data
Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and collaborate with others to ensure effective delivery and engaging learning experiences
Provides instruction and guidance to Facilitators, including facilitating Train the Trainer sessions when needed
Maintain curriculum content and agendas to ensure they remain current, valid, and relevant to the audience
Establish learning development timelines, milestones and regularly communicate progress
Respond timely and accurately to curriculum/content feedback
Adhere to design standards and meet quality standards and deadlines
Required Qualifications
3+ years of learning design experience with adult learners
3+ years of experience developing learning programs, including instructor-led curriculum and elearning solutions
2+ years of working experience and technical skills in Articulate 360 (Storyline/Rise)
Progressive business experience with a focus on eLearning strategies and adult learning theories
Excellent writing, grammatical and verbal communication skills
Strong emotional intelligence and organizational skills with the ability to be flexible in a very fluid and fast-paced environment with changing processes and multiple priorities
Strong attention to detail and analytical skills
Experience with Microsoft Office products and/or similar tools to include PowerPoint, Excel, Word, Outlook, and Teams
Must be able to work Eastern Standard Time business hours
Preferred Qualifications
Bachelor's or Master's degree in Learning and Performance, Education, Communications, Performance Consulting, Industrial/Organizational Development, Humana Resources, or related field
Minimum 2 years of experience in a consumer facing role
Experience in Medicaid/Medicare/Provider business lines, contact center or healthcare and/or insurance setting Strongly preferred
Experience with contact center learning and development for Fortune top 100 organization
Project management experience and/or PMP certification
Facilitation experience
Experience developing and managing courses in an LMS (Learning Management System)
Prior experience with measuring learning solutions and tying to performance
Additional Information
This role is 100% remote and anyone selected for offer will be required to operate on Eastern Standard Time business hours.
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$71,100 - $97,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
