About the role

As a Senior Key Account Manager with Reckitt, you'll have the freedom to succeed.

Your responsibilities

• Revenue & Strategy: Own e-commerce P&L, forecasting, and growth plans aligned to revenue targets. Deliver performance insights to leadership.
• Performance Marketing: Partner with Media, Brand, and CX teams to optimize channel mix, campaigns, and ROI.
• E-Commerce Optimization: Lead marketplace operations (Amazon 1P/3P), promotions, and conversion optimization initiatives.
• Lifecycle & Retention: Drive repeat purchase and customer lifetime value through pricing, promotions, and performance tracking.
• Retail & Digital Growth: Collaborate with retail partners to enhance digital shelf performance and support joint initiatives.
• Leadership: Lead and develop a high-performing team, managing agencies and ensuring strong execution.

The experience we're looking for

• Educational Background: Bachelor's degree in business, Marketing, Digital Commerce, IT, or related field; MBA preferred.
• Professional Experience: 5-10+ years in e-commerce management, digital marketing, or online sales, preferably within FMCG or consumer-focused industries. Prior experience managing Amazon is highly desirable.
• Business Skills: Strategic and innovative thinking, commercial acumen, data analysis, project management, leadership, persuasive selling, proficiency with digital marketing tools, e-commerce platforms, and analytics.
• Interpersonal Abilities: Leadership, objection handling and negotiation, influencing, collaboration, and stakeholder management skills. Ability to coach and lead a team to deliver growth.
• Advanced computer skills (Microsoft office, data transfer and data base)

The skills for success

Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Salary ranges

CAD $116,000.00 - $174,000.00

Pay transparency

The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.