What You'll Do:- Working as part of a service delivery team, provide first-level technical support to assigned clients, both remote and on-site in Bay Area. Assist clients with initial equipment setup, virus removal, software updates, and hardware incidents all while effectively communicating issues and updates to IT Managers
- On a monthly basis, manage office/desktop and email support, perform lab machine rollouts. Participate in monthly meeting with the entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery
- Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more.
- On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets and effectively communicate technical issues and project execution with IT Manager and IT Engineer
What We're Looking For:- Proven ability to effectively interact with end-users in identifying and resolving technical issues
- A passion for customer service and technology with exceptional end-user support
- Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
- Proactive and resourceful resolution to issues
- Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
- An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems, and Windows Office products
- Prior experience in a Customer Service Role.
- Bachelor's degree preferred
Benefits Include:- Challenging, exciting consulting work without the overnight or long-distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company matching
Find Us On:Facebook - https://www.facebook.com/insourceservices
LinkedIn - https://www.linkedin.com/company/insource-services-inc
Twitter - https://twitter.com/InsourceSvcs
Other titles used:
Information Technology, IT, Help Desk, Desktop Support, IT Support Specialist, IT Help Desk, Systems Administrator, Technical Support, IT Technician
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