About the RolePolymarket is looking for an IT Specialist to serve as our primary on-site technology resource. This is a hands-on, high-visibility role requiring deep technical expertise paired with a white-glove service mindset. You'll own the helpdesk function end-to-end - from intake to resolution - while serving as the go-to technical resource for the entire office, including executives and senior leadership.
What You'll Do- Own the full helpdesk lifecycle: intake, triage, prioritization, resolution, and closure of all support tickets; establish and enforce SLA targets
- Provide white-glove, concierge-level support to executives and senior leadership
- Troubleshoot and resolve hardware, software, and network-layer issues - LAN/WAN, DNS/DHCP, VPN, Wi-Fi, macOS/Windows, and peripheral failures
- Administer user accounts, access provisioning, and endpoint management via MDM (Kandji, Okta, Intune)
- Support onboarding and offboarding workflows including device imaging and account setup
- Maintain and improve internal IT documentation, runbooks, and knowledge base articles
- Manage hardware and software inventory; coordinate procurement and vendor relationships
- Collaborate with engineering and infrastructure teams on escalated issues and cross-functional projects
What We're Looking For- 5+ years of experience in IT support, helpdesk, or systems administration
- Demonstrated experience managing and prioritizing tickets in a formal ITSM system (Jira Service Management, ServiceNow, Zendesk, or similar)
- Working knowledge of networking fundamentals: OSI model, TCP/IP, DNS, DHCP, VLANs, firewalls, VPN
- Proficiency supporting both macOS and Windows environments
- Experience with MDM solutions (Jamf, Intune, or equivalent) and endpoint security tooling
- Ability to work independently, self-manage priorities, and take initiative without waiting to be directed
- Exceptional interpersonal and communication skills - you treat every interaction as a high-value customer experience
- (Plus) Experience supporting trading, fintech, or high-availability business environments
- (Plus) Familiarity with scripting for automation (Bash, PowerShell, Python)
- (Plus) Prior experience as a lead support resource in a lean team
Benefits- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories
