Description
Role OverviewMedexus is seeking a Senior IT Specialist, Pharmaceutical Applications to support business-critical commercial, medical, regulatory, and compliance applications. Reporting to the Manager, IT Applications and Support, this role serves as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business systems. This is a highly operational and hands-on role requiring deep practical experience supporting, administering, and optimizing Veeva solutions within a pharmaceutical or life sciences environment. The position focuses on Veeva CRM, Vault PromoMats, Medical Information/MedInquiry, MedComms, Network, and other related platforms, while partnering closely with business stakeholders to translate requirements into effective system solutions, drive process improvements, and support day-to-day operations.
Key Responsibilities- Provide day-to-day application support for pharmaceutical business systems, including Veeva CRM, PromoMats, Medical Information/MedInquiry, MedComms, Network and related platforms
- Serve as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business applications, providing guidance and best practices to business stakeholders and internal teams
- Partner with Commercial, Medical Affairs, Regulatory, Compliance, and Sales Operations stakeholders to gather requirements, identify process improvements, and translate business needs into application solutions
- Recommend and support application enhancements, workflow improvements, and process optimization initiatives to improve efficiency, compliance, and user adoption
- Provide day-to-day application support for additional cloud software platforms such as HubSpot, Monday.com, and others as required
- Manage incidents, service requests, access requests, and application issues through the IT support process
- Perform user administration, role and security updates, configuration changes, workflow support, and controlled application updates
- Support Veeva workflows related to MLR review, claims, promotional materials, approvals, content distribution, and related compliance processes
- Support Medical Information and Medical Affairs workflows, including inquiry intake, case processing, response documentation, MSL activity support, and related reporting where applicable
- Assist with testing, validation, release management, change control, and documentation for regulated systems
- Process and manage Data Change Requests (DCRs), including HCP/HCO data maintenance and stewardship activities
- Support data loads, data quality checks, reporting, dashboards, territory and alignment data, HCP/KOL data, and integrations with external systems
- Coordinate with vendors, business stakeholders and internal IT teams to troubleshoot issues, implement enhancements, and improve application reliability and usability
- Create and maintain SOPs, work instructions, knowledge articles, training materials, and application support documentation
- Deliver end-user training and ongoing user support for all supported applications, including development of training materials, user guides, and knowledge transfer sessions
- Follow company standards related to security, privacy, data integrity, change management, and compliance
Education, Experience and Skill Requirements- 3-5+ years of hands-on experience supporting, administering, configuring or optimizing Veeva Vault and/or Veeva CRM/Vault CRM within a pharmaceutical, biotechnology, life sciences, healthcare, or another regulated environment
- Hands-on experience with Veeva Vault, Veeva CRM/Vault CRM, PromoMats, MedComms, Medical Information/MedInquiry, Network
- Understanding of pharmaceutical commercial, medical, regulatory, or compliance processes such as MLR review, medical information, HCP/KOL engagement, and field force support
- Demonstrated ability to translate business requirements into application configurations, workflows, reports, process improvements and system enhancements
- Familiarity with validated system practices, including documentation, testing, audit trails, electronic records/signatures, and data integrity expectations
- Veeva Vault and Veeva CRM expertise
- Business partnership and stakeholder collaboration
- Requirements gathering and solution development
- Application support, troubleshooting, and problem solving
- Regulatory compliance and data integrity
- Communication and stakeholder management
- User training and enablement
Additional Information- Location: Remote position located in US or Canada
- Compensation: $105,000 - $130,000
Compensation
$105,000.00 - $130,000.00 per year
