Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

ACA Compliance, Leadership, NSA, Program Management

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

Our work depends on a Senior IT Program Manager joining our team to support the Centers for Medicare and Medicaid Services (CMS) activities remotely. Work visa sponsorship will not be provided for this role.

As a Senior IT Program Manager supporting CMS, you will be trusted to lead complex, mission-critical initiatives for federal health programs, with a focus on implementing and operating Affordable Care Act (ACA) and No Surprises Act (NSA) capabilities under evolving policy direction. This senior-level role blends program management discipline, technical team leadership, client advisory, and operational excellence. The ideal candidate demonstrates a consultant mindset—framing problems clearly, designing actionable solutions, driving adoption and continuous improvement, and building trust through credible, transparent engagement with senior government stakeholders while also managing a large cross-functional team. In this role, a typical day will include:

• Serve as the Government’s single focal point for the IT design, implementation and coordination, acting as the primary technical liaison across CMS/CCIIO and contractor leadership.
• Hold responsibility, accountability, and authority for directing and managing GDIT’s contract performance, including exceeding SLAs, KPIs, and CPARs outcomes.
• Provide leadership, supervision, and guidance for all personnel, inclusive of subcontractors/teaming partners.
• Lead multiple concurrent projects and releases; manage scope, schedule, resource allocation, risk, and delivery quality across geographically dispersed teams that operate independently but must also operate cohesively.
• Oversee schedule management, including coordinate between technical and operational teams, ensuring communication moves seamlessly across scrum and operational teams and to the customer.
• Structure operational workflows; establish governance mechanisms and continuous improvement initiatives based on Agile best practices.
• Develop and deliver strategy documents, vision papers, technology analyses, and executive briefings; translate policy direction into actionable delivery plans.
• Facilitate data strategy and governance (e.g., IDR and ACA operations), ensuring data security, reliability, availability, and integrity.
• Integrate program management discipline with technical oversight across cloud and enterprise platforms (e.g., AWS, Salesforce); drive incident/problem/change management effectiveness.
• Design and implement KPI dashboards and reporting that provide transparency to performance, service levels, and backlog reduction.
• Prepare Level of Effort (LOE) estimates for change requests and lead impact analyses.
• Champion automation, efficiency, and modernization—including AI/ML-enabled optimization to improve forecasting, anomaly detection, and operational decision-making.

WHAT YOU’LL NEED:

• Bachelor’s degree and 8+ years of IT program/project management, including leadership of large-scale government or enterprise programs with distributed teams.
• 8+ years of experience managing CMS programs and/or projects, including experience with CMS/CCIIO, Affordable Care Act (ACA) operations and/or No Surprises Act (NSA) preferred.
• Managerial experience in a mission-critical technical environment with a significant number of direct staff.
• Proven skills in problem resolution, manpower utilization, and employee relations.
• Experience organizing, directing, and managing teams and functions involving complex, inter-related activities implementing new or evolving policy.
• Experience managing the client interface at senior levels of an organization.
• Demonstrated Agile experience across the full development lifecycle; proficiency with Atlassian JIRA and Confluence.
• Ability to communicate complex technical information in clear, executive-friendly terms; strong presentation and briefing skills.
• Experience with cloud/platform operations (e.g., AWS, Salesforce) and data governance in support of ACA operations.
• Strong analytical skills; experience creating schedules and timelines, tracking deliverables and metrics, and producing dashboards and insights.
• Proficiency with Microsoft Office, including Project or comparable tool.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.
• Candidate must be willing and able to obtain a Public Trust clearance.

PREFERRED QUALIFICATIONS:

• Experience supporting Salesforce services and development; knowledge of Salesforce data management.
• Experience leading organizational adoption of AI/ML technologies for operational modernization.
• Active PMP and/or Scrum/Agile/SAFe certification(s).
• Cloud certifications, including Salesforce, and/or hands-on experience with AWS and/or Salesforce.
• Experience supervising, mentoring, and developing teams through modernization and migration initiatives (e.g., legacy to cloud).

The likely salary range for this position is $170,000 - $230,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.