What you'll doIT support, Services and Vendor management- Own day to day end user support across hardware, software, accounts and access requests, serving as the primary point of contact through Console helpdesk and Slack.
- Run full IT onboarding and offboarding, including device provisioning through JumpCloud and Apple Business Manager, account setup and the new hire IT and security session.
- Own IT asset and inventory management across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement, with an accurate inventory
- Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume.
- Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend.
- Lead vendor management and vendor security reviews, evaluating new tools, negotiating pricing and terms and onboarding approved vendors.
- Own onsite IT, networking and AV across all Rain offices, including UniFi network management, conference room infrastructure and physical security systems
Automation, agentic AI and identity engineering- Design and build automation that eliminates manual toil across IT, HR and security, from simple scripts to agentic AI workflows.
- Architect and operate identity lifecycle automation in Okta and Okta Workflows, including joiner mover leaver provisioning and instant deprovisioning across the SaaS stack.
- Write and maintain scripts and lightweight internal integrations in Python and JavaScript to connect platforms that lack native integrations.
- Build AI assisted helpdesk deflection and self service flows that resolve common requests automatically and route the rest with context attached.
- Identify high leverage automation opportunities and ship reliable, monitored solutions with proper error handling and alerting.
- Document all automation processes, system architecture and Okta configurations thoroughly so the work is maintainable and knowledge transfers cleanly.
Security and Compliance- Support SOC 2 Type II, PCI DSS and GDPR efforts, including evidence collection, access reviews and control monitoring using tools such as Vanta.
- Help enforce endpoint and access security across CrowdStrike, JumpCloud and Okta, including device posture and conditional access.
- Assist with security alert triage and incident response in coordination with the IT Manager.
You are likely to succeed if you have:- 3 or more years in IT support, IT systems engineering or automation engineering, ideally at a startup or hypergrowth company.
- Hands on Okta administration experience, including SSO, MFA, Group Rules and Universal Directory, with Okta Workflows a strong plus.
- Scripting and automation proficiency in Python and JavaScript for API interaction and system management.
- Familiarity with a modern SaaS and endpoint stack such as Google Workspace, Slack, JumpCloud, CrowdStrike and more.
- Hands on experience with office networking and AV such as UniFi, and comfort supporting onsite infrastructure across multiple offices.
- A working understanding of compliance frameworks such as SOC 2, PCI DSS and GDPR and how IT controls map to them.
- Strong end user support instincts and excellent written and verbal communication.
- A bias toward action and genuine comfort wearing many hats and filling gaps across corporate IT and security on a small team.
Nice to have:- Experience in fintech, payments or another regulated and high compliance environment.
- Experience with agentic AI tools and building AI powered internal workflows.
- Vendor negotiation and SaaS cost optimization experience.
Things that enable a fulfilling, healthy and happy experience at Rain:Unlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working We support a flexible workplace - work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
