OverviewAbile Group has an exciting and challenging opportunity for a Senior Change Manager on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.
The right candidate will possess the belowskills and qualificationsand be ready to handle all responsibilities independently and professionally.
Responsibilities
Internal and External Change Review Board Leadership
- Reviews, validates, processes and presents change requests for coordination and approval.
- Leads, plans, and facilitates theInternal (UDS) Change Review Board cadence, supporting multiple weekly internal (UDS) Change Review Board proceedings; prepare agendas, minutes, and action items.
- Leads, plans, and Briefs enterprise level changes atExternal Change Review Boards, supporting multiple weekly external (Government-facing) Change Review Board proceedings to ensure enterprise level changes obtain all necessary stakeholder approval prior to planned start dates.
- Ensures approved changes are documented, tracked, and implemented in accordance with agency direction and ChM standards.
Enterprise Change Management
- Develops and maintains theChange Management Plan (ChM Plan)and updates it annually or when new requirements emerge.
- Holds enterprise-wide training sessions to ensure adherence to the established practices and procedures.
Documentation & Artifact Management
- Sustains accurate and up-to-date SOPs and workflows and ensures they are accessible to all stakeholders to establish and support a standard approach to Change Management across the UDS Program.
- Supports creation and maintenance of reporting and dashboarding tools (Service + CHG tracking).
- Maintains version control, document lineage, and traceability for all Change Management artifacts.
Governance, Change Management & Compliance
- Ensures all changes adhere to Governmentestablished processes and change policies.
- Coordinates with engineering teams to verify accuracy of proposed changes, implementation packages, and technical specifics.
- Tracks and reports ChMrelated risks, discrepancies, incomplete artifacts, or baseline drift.
- Ensures that all ChM activities integrate with risk management, patch cycles, maintenance windows, STIG enforcement, and system hardening activities.
- Ensures that all ChM activities comply with Periods of Non Disruption (POND) and Maintenance Freezes initiated or enforced by agency stakeholders.
Collaboration & Program Support
- Works closely with the Governance Lead, Operations Leads, Senior Network Engineers and other program leads and stakeholders.
- Provides ChM inputs duringProgram Management Reviews (PMRs)and project coordination meetings.
- Ensures all changes are synchronized with desktop support, engineering, IT security, and desktop implementation teams.
Qualifications
Clearance Required: TS/SCI with ability to obtain a CI Poly.
Degree and Years of Experience: Bachelor27s degree in Information Systems, Engineering, Cybersecurity, or related technical field (or equivalent experience).
- 5 years of experience in IT Change Management.
Desired Certifications:
- Certifications such as ITIL, CMII, or similar ChMfocused credentials are a plus.
Required Skills:
- Experience facilitating Change Review Boards or similar structured change processes in a DoW or large enterprise environment.
- Skilled in maintaining plans, processes and procedures and technical documentation in an enterprise environment.
- Familiarity with change documentation requirements. (risk assessments, redundancy, workarounds, backout or rollback plans)
- Strong organizational, communication, and analytical skills.
Desired Skills:
- Experience supporting IC, DoW or secure enterprise environments.
- Familiarity with Jira/Confluence, ServiceNow, or similar ChM/ITSM tools.
- Knowledge of enterprise datacenter and networking components (VMs, Severs, routers, switches, APs, controllers) preferred.
- Experience withSAFepractices, Jira/Confluence, and ServiceNow in DoW environments.
