24/7 Operations Analyst

Abile Group, Inc.

• $70K — $95K *
Springfield, VA 22153In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Active TS/SCI clearance with CI poly is mandatory.
  • Bachelor's degree or equivalent work experience required.
  • Minimum of 3 years of relevant IT experience.
  • IAT Level II certification (Security+) is needed.
  • Proficient in using Remedy and SCCM for IT support.

Responsibilities

  • Provide Tier 1 and Tier 2 IT support for incident resolution.
  • Conduct centralized monitoring, troubleshooting, and incident management.
  • Coordinate vendor support for complex incidents beyond Tier 2.
  • Monitor Unix servers and interface database servers.
  • Act as first responder to system alarms or errors.

Benefits

  • Opportunity to work within the Intelligence Community.
  • Exposure to advanced technologies and support systems.
  • Potential for professional development and skill enhancement.
  • Dynamic work environment that fosters independence and initiative.
Full Job Description
Overview

Abile Group has an exciting and challenging opportunity for a PSOC Systems Administrator supporting an Intelligence Community Customer.

The right candidate will possess the belowskills and qualificationsand be ready to handle all responsibilities independently and professionally.

Responsibilities
  • Provides Tier 1 and Tier 2 support enabling rapid incident/event resolution.
  • Performs support via constant, centralized monitoring, technical troubleshooting, remote resolution, and incident management to ensure the availability and accessibility of production systems.
  • Coordinates and directs vendor support for incidents that must be elevated beyond Tier 2 expertise for resolution.
  • Monitors Unix servers and interface database servers.
  • First responder to system alarms/errors.
Qualifications

Clearance Required: Active TS/SCI with CI poly.

Degree and Years of Experience: Bachelor27s degree or equivalent plus at least 3 years of experience.

Required Certifications: IAT LevelII (Security+)

Required Skills:

  • Remedy
  • SCCM
  • Remote Desktop
  • BMC metrics
* Ladders Estimates

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