TD Bank

Senior IT Build Analyst

TD Bank • $81K — $115K *
Toronto, ON M3C 0E3In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Undergraduate degree or Technical Certificate
  • 5-7 years relevant experience
  • 7+ years in enterprise data storage management
  • Expertise in NAS and Object Storage platforms in large-scale environments
  • Experience with NetApp and Dell technologies including ONTAP and StorageGRID
  • Advanced automation skills with tools like PowerShell and Python
  • Strong analytical and troubleshooting skills in complex infrastructures

Responsibilities

  • Provide specialized technology support for system build, installation, and configuration
  • Schedule and manage application packaging and releases efficiently
  • Collaborate with stakeholders to enhance production environment stability
  • Notify and escalate issues promptly for effective resolution
  • Deliver defect-free support for applications and systems
  • Design and integrate application requirements across various functionality dimensions
  • Monitor and maintain lifecycle of systems to meet business objectives

Benefits

  • Positive work environment that encourages service quality and teamwork
  • Opportunities for knowledge transfer and professional development
  • Access to cutting-edge technology and infrastructure
  • Focus on process improvements to enhance operational efficiency
  • Employee engagement in monitoring industry trends and best practices
Full Job Description
Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$81,600 - $115,200 CAD

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER
  • Provide specialized technology related build support (e.g. research, installation, configuration, provisioning, administration support of systems, applications) and ensure the service or build support meets or exceeds established standards/service levels, while minimizing operational risk
  • Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
  • Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
  • Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
  • Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
  • Interact with clients to provide quality service/solutions consistent with objectives and client requirements
  • Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
  • Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
  • Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
  • Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment
  • May build and deploy base infrastructure components such as servers, operating systems and middleware for all environments
  • May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets
  • May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes
  • Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
  • Respond to requests for information and assist project teams in evaluating alternate approaches
  • May develop a working relationship with 3rd party vendors as required to fulfill support requirements


SHAREHOLDER
  • Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
  • May monitor the performance of the environment by using meaningful metrics
  • Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
  • Ensure effective change management discipline is used
  • Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate
  • Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
  • Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
  • Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
  • Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
  • Make effective use of the cost management processes in place in own unit
  • Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
  • Keep current with industry and/or business trends
  • May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
  • As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines


EMPLOYEE / TEAM
  • Work effectively as a team, supporting other members of the team in resolving critical service issues
  • Prioritize and manage own workload in order to deliver quality results and meet timelines
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
  • Participate in knowledge transfer within the team and business units
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team


BREADTH & DEPTH
  • Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
  • Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
  • Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
  • Identifies root causes and implements targeted and controlled remediation plans
  • May install, configure, upgrade, administer business applications/systems in co-ordination with appropriate stakeholders
  • Reviews, participates and implements procedures
  • Researches industry standards, best practices and new innovations in technology and makes recommendations
  • Generally reports to a Manager or Senior Manager


EXPERIENCE & EDUCATION
  • Undergraduate degree or Technical Certificate
  • 5-7 years relevant experience
  • 7+ years of enterprise data storage management.
  • Expertise in designing, deploying, administering, and supporting NAS and Object Storage platforms in large-scale environments.
  • Strong experience with NetApp and Dell specifically ONTAP, StorageGRID, ECS/ObjectScale, and related storage monitoring solutions.
  • Advanced automation and scripting skills using PowerShell, Python, Ansible, YAML, and APIs.
  • Deep understanding of SMB, NFS, Object Storage, and Linux/Unix/Windows environments.
  • Proven analytical, troubleshooting, and problem-solving skills in complex enterprise infrastructures.
  • Ability to communicate professionally in timely manner.
  • Experience providing operational and on-call support, technical research, solution development, and documentation.


PREFERRED
  • NetApp StorageGRID and/or Dell ECS certifications.


ACCOUNTABILITY
  • Onsite availability 5 business days per work week
  • Provide OnCall during business day and afterhours / weekend on rotation
  • Provide afterhours delivery based on business requirements


Language Requirement (Quebec only):
Sans Objet

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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