Protecting our customer's security and privacy is a top priority. We're all about using the latest technology to do things smarter. That's why we need an IT Support Analyst. This person will be our go-to for making sure our employees systems are securely maintained while minimizing friction for internal teams. The ideal candidate should be ready and willing to come up with innovative solutions leveraging the newest technologies to address the unique problems they encounter. We work with teams across the enterprise to solve security, privacy, and compliance challenges so be ready to collaborate.

In a digital world where security risks are always changing, having IT Security and Support on board is crucial. Come be the hero who helps us stay safe and maintains trust with our customers.

Responsibilities

• Provide day-to-day IT support to employees and contractors via a support queue, serving as a primary point of contact for IT operations
• Own and implement a comprehensive asset management program covering endpoint devices, virtual infrastructure, cloud assets, domains, certificates, and IoT devices
• Establish and maintain a codified, periodic inventory reconciliation process across discovery tools (e.g., Torii, MDM) to ensure accuracy and completeness
• Manage software license lifecycle including tracking, renewals, and disposition planning
• Deploy, configure, and maintain endpoint management solutions with a strong focus on macOS and Jamf
• Manage and support core SaaS platforms including Okta, Salesforce, and MDM tooling
• Assist with application onboarding for contractors and new employees
• Help define and document IT Support policies including scope, service levels, escalation procedures, and separation of duties controls
• Ensure job functions and access privileges are explicitly mapped to control responsibilities and documented accordingly
• Write scripts and build automation (Python or TypeScript) to reduce manual IT workload, enforce controls, and improve operational efficiency; contribute to and polish existing IT bots
• Work with application and software engineers to implement continuous improvement, automation, and system upgrades
• Aid in the creation and maintenance of IT policies and standard operating procedures that meet regulatory and audit requirements

Qualifications

• 4+ years of IT operations experience, ideally in a fast-paced tech startup; fintech, banking*, or compliance-adjacent environments strongly preferred given regulatory context
• Demonstrated understanding of IT internal controls, including separation of duties, access privilege management, and audit trail requirements
• Strong macOS proficiency required; working knowledge of Windows, Linux, iOS, and Android
• Hands-on expertise with Jamf, Kandji, or comparable MDM platforms
• Experience managing broad asset inventories beyond endpoints - including virtual infrastructure, SaaS, and non-traditional assets
• Experience with IAM, MDM, and SaaS management tooling
• Familiarity with IAM concepts and cloud platforms (AWS, GCP, or Azure)
• Programming experience in Python or TypeScript strongly preferred
• Familiarity with standard security and compliance frameworks (NIST, CIS, ISO) and how they translate into operational controls
• Strong problem-solving skills with a bias for action, ownership, and comfort operating in high-velocity, high-accountability environments
• Security certifications encouraged

If this role interests you, we invite you to explore our public demo at demo.mercury.com.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, San Francisco, Los Angeles and Seattle: $121,700 - $152,100 USD
• US employees outside of New York City, San Francisco, Los Angeles and Seattle: $109,500 - $136,900 USD
• Canadian employees (any location): CAD 115,000 - 143,700

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC..