About the Role:
We're looking for a Senior IT Administrator to strengthen day-to-day IT operations and help lead our data loss prevention (DLP) program. This is a hands-on role for someone who can solve technical problems, communicate clearly with the business, and take ownership of programs that span Enterprise IT and Security.
You'll own and improve core areas, including endpoint administration, DLP monitoring and policy management, software lifecycle support, vulnerability remediation, and identity and access management (IAM) administration. You'll also support the end-user services team with onboarding, offboarding, and device provisioning as needed, while creating more capacity for the team to take on strategic projects.
This is a hybrid role based in Greater Montreal, Quebec, Canada. Candidates are expected to work in-person two days a week at our Place Ville Marie office.
Responsibilities:- Own the day-to-day operation and continued development of the data loss prevention (DLP) program, including implementation follow-through, alert monitoring, incident triage, policy tuning, refinement, and documentation.
- Serve as the directly responsible individual and internal subject-matter expert for DLP tooling and processes.
- Administer and improve Nightfall policies, investigate potential data-exfiltration alerts, and partner with the Security Team on appropriate responses.
- Help manage the SquareX Browser Detection and Response tool and related controls that support the secure use of browsers, AI tools, and company data.
- Administer Jamf and support endpoint management, patching, and workstation health across the organization.
- Own the remediation of workstation vulnerabilities identified through tools such as CrowdStrike, including coordinating directly with end users when action is required.
- Support software lifecycle management as work transitions from vendor management tooling (Tropic) to IT, including SSO setup and user provisioning.
- Provide backup support for Okta administration and contribute to reliable identity and access operations.
- Assist with end-user services, including onboarding, offboarding, device provisioning, ticket support, and other operational needs.
- Troubleshoot unfamiliar technical issues methodically, communicate progress clearly, and follow through to resolution.
- Identify thoughtful ways to use AI within IT to improve processes, enable colleagues, and support secure adoption across the organization.
- Build productive relationships across Enterprise IT, Security, PeopleOps, Legal/Compliance, and the wider business, translating technical risks and decisions for different audiences.
Requirements- 5+ years of broad IT administration experience across endpoint operations, identity and access, software provisioning, patching, and user support.
- Strong experience administering Jamf and supporting managed endpoints.
- Excellent troubleshooting skills and the ability to work through unfamiliar problems, even when the answer is not immediately clear.
- Experience taking ownership of operational programs, including monitoring, documentation, continuous improvement, and cross-functional coordination.
- The judgment to triage incidents, work effectively under pressure, and adapt as priorities change.
- Clear business communication skills - the ability to explain technical topics, risks, and tradeoffs to nontechnical partners, including executives.
- A track record of accountability, including speaking up, learning from mistakes, and following through on commitments.
- Curiosity and the ability to learn new systems quickly, rather than relying on experience with every tool in our environment.
- A collaborative, low-ego, team-first approach to working closely with Enterprise IT and Security colleagues.
We Offer Our Canada-based Employees:- Competitive salary + Equity
- Group Life Insurance and Disability Coverage
- Medical, Vision, and Dental coverage
- Pension contribution
- Open Paid Time Off policy
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- $1,000 annual professional development stipend
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
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