POSITION PURPOSE:

This position is responsible for the technical, cost, schedule, and quality performance of the Integrated Product Teams end items and deliverables. In this role, you will provide business leadership and guidance for an Integrated Product Team (IPT) and associated statement of work as delegated by the Sr. IPT Manager, including profit and loss targets as appropriate.

Position Responsibilities:

• Leading a multi-site, global customer support team and developing standard processes across all sites
• Develop and maintain positive customer relationships and addresses customer concerns in a proactive manner according to company standards
• Must be able to answer complex customer inquiries on product availability, part interchangeability, maintenance, and the status of orders
• Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
• Proactively communicates with the customer to acknowledge receipt of all customer requests and provides status reports to the customer on a regular basis
• Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s)
• Ensure that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
• Complete special projects and other duties as assigned. (e.g. invoicing, A/R, billing reviews, providing revised certs and other paperwork, collecting usage fees, concessions, new customer set up, scrubbing data for accuracy)
• Maintain knowledge of Boeing Wichita organization and products to provide the appropriate information and support to customers

Basic Qualifications (Required Skills/Experience):

• Bachelor’s Degree and minimum 5 years relevant experience

• Must be able to make appropriate business judgements and decisions independently
• Must be able to effectively manage multiple tasks simultaneously with rapid changes in priorities
• Must be able to handle adverse and urgent situations
• Proficient in Microsoft applications including Outlook, Word, and Excel
• Strong written and oral communication skills 

Pay & Benefits:

We strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary Pay Range: $94,800 - $145,350

Kansas Tax Credit: Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit.