Salesforce

Senior Instructor - Tableau

Salesforce$94K — $155K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience
  • 3+ years of total professional experience, with at least 1 year on Salesforce Platform or similar
  • Tableau Data Analyst certification is mandatory
  • Capability to quickly learn new technologies
  • Demonstrated success in delivering customer-facing training
  • Familiarity with virtual training tools like Zoom or WebEx
  • Understanding of business analysis and user adoption principles

Responsibilities

  • Deliver expert-level training sessions for various customer skill levels
  • Facilitate hands-on demonstrations to highlight product best practices
  • Simplify complex features for customer understanding and provide resources
  • Maintain high standards of quality in all training classes
  • Drive customer product adoption and strive for high satisfaction scores
  • Stay updated on Salesforce tech and integration methodologies
  • Collaborate with cross-functional teams to enhance customer journeys
  • Support major marketing events and customer workshops with travel as required
  • Manage teaching workload and additional collaborative responsibilities

Benefits

  • Opportunity to work with a dynamic and impactful Cloud Success team
  • Engage in continuous learning and professional development
  • Participate in significant marketing events and conferences
  • Collaborate closely with various teams for customer success
  • Contribute positively to customer satisfaction and retention efforts
Full Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success

Job Details

About the Role

Join our dynamic Cloud Success team as a SeniorInstructor - Tableau, specializing in Tableau Desktop, Prep, and/or Server Administration. We are seeking a passionate and experienced technical educator to deliver high-impact 1:Many customer engagements and training workshops.


As a key member of our "ONE TEAM" in Cloud Success, you will empower individuals and organizations to effectively leverage Salesforce's robust platform. You'll guide customers through interactive workshops and classes, demonstrating best practices for product adoption. Your crucial role will accelerate technical feature and cloud adoption, driving high levels of customer satisfaction and success throughout their journey.

Key Responsibilities
  • Deliver Expert-Level Training: Conduct technical, high-standard 1:Many customer adoption training sessions (beginner, intermediate, advanced) across various modalities (virtual, in-person, events).
  • Facilitate Hands-On Learning: Provide engaging hands-on demos and exercises, demonstrating features and functionality effectively, and most importantly the ‘why’ behind best practices.
  • Ensure Customer Understanding: Simplify complex technical features into easy-to-follow explanations and provide real-time answers and additional resources.
  • Maintain Excellence: Consistently deliver effective, well-managed, and well-facilitated classes and virtual interactive workshops, upholding a standard of excellence.
  • Drive Adoption & Satisfaction: Equip customers with the knowledge to drive adoption, reduce attrition, and foster long-term success with Salesforce products, achieving outstanding customer satisfaction scores (4.7+ out of 5).
  • Product & Platform Expertise: Stay current on the latest Salesforce technology, best practices, and integration methodologies, providing technical advice and adoption guidance.
  • Cross-Functional Collaboration: Partner closely with Cloud Success teams including Content Development, Onboarding, Success Guides, Architects, and Technical Support. We plan an important part of the overall journey for customer success.
  • Support Key Events: Travel as required to major marketing events, conferences (e.g., Dreamforce, World Tours, TDX), or onsite customer workshops.
  • Manage Utilization: Maintain a minimum of 30-35 teach days per quarter, with additional productive time dedicated to:
    • Ramping on new courses and delivering event/program-based training.
    • Collaborating with content teams on updates or new material.
    • Staying up-to-date on platform changes.
    • Completing mandatory corporate training.
    • Contribute to maintenance release testing on content
    • Mentor and ramp others in the Instructor Community on course and delivery standards

Required Qualifications & Experience
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
  • 3+ years of overall professional experience, with a minimum of 1 year of relevant work experience on the Salesforce Platform, Data Cloud, and/or Agentforce products.
  • Tableau Data Analyst certification required.
  • Demonstrated ability to rapidly learn new and emerging technologies.
  • Proven success in leading customer-facing training, presentations, and engagements.
  • Experience with virtual training platforms and tools (e.g., Zoom, WebEx).
  • Understanding of business analysis, change management, user adoption, release management, and governance principles.

Preferred Qualifications & Skills
  • Overall knowledge of the broader Salesforce Clouds ecosystem.
  • Ability to effectively handle objections, prioritize customer issues, and collaborate with internal teams to drive resolution.

Candidate Attributes
  • Composure: Strong customer-facing communication and interpersonal skills, capable of supporting complex engagements.
  • Expertise: Working knowledge of industry best practices and implementation experience with the Salesforce product suite.
  • Learner: Possesses a genuine passion for continuous education in new technologies and complex business/technical concepts.
  • Passion: Demonstrates a deep passion for Customer Success and is an excellent listener.
  • Culture: Embodies an inclusive culture and is a collaborative team player.
  • Trust: Ability to earn and maintain customer trust, living the company's core values.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Join Salesforce today and be part of a company that's shaping the future of technology, fostering a culture of innovation, and building a more equitable world.
Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ

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