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Job Category
Employee Success
Job Details
Join our Training team as a Principal Instructor, where education meets Customer Success. In this role, you'll deliver engaging, high-impact training experiences that help individuals and organizations master Informatica products — enabling them to drive real business value through data integration, data management, and enterprise data initiatives.
Our Instructors are more than trainers — they are trusted educators, subject matter experts, and advocates for customer success. Through live instruction, hands-on workshops, and event-based learning, you'll guide customers, partners, and employees from understanding to adoption. Instructors play a critical role in delivering value in our Success Plans as our primary 1:many approach.
We're looking for customer-obsessed individuals with strong communication skills, deep technical curiosity, and a passion for teaching Informatica's product portfolio. We invest deeply in our people — enabling you to grow into a recognized expert, a thought leader, and an influencer within the data management ecosystem.
What You'll Do
- Deliver high-quality 1:Many training experiences focused on Informatica products, including hands-on workshops and multi-day instructor-led courses, both virtually and in person — as public and private offerings
- Translate complex technical concepts (data integration, cloud data management, RDBMS, ETL/ELT workflows) into clear, approachable learning moments for audiences with varying levels of experience
- Lead engaging, interactive sessions that encourage participation, discussion, and practical application
- Help gather customer requirements in advance of training, understand business needs, and tailor training agendas accordingly
- Serve as a trusted advisor to customers by sharing best practices, technical guidance, and adoption recommendations
- Assist training participants with access to remote training environments, coordinating with customer technical personnel as needed
- Partner cross-functionally with Curriculum Development, Customer Success, and Product Management teams to continuously improve learning experiences — including testing labs, reviewing course materials, and providing feedback to curriculum developers
- Share knowledge with fellow instructors, developers, technical support, and other technical personnel
- Stay current on Informatica innovations, enterprise data trends, and modern learning methodologies
Required Qualifications
- 3+ years of relevant professional experience in a technical, enablement, education, or customer-facing role
- Demonstrated technical aptitude with enterprise systems, platforms, or software products — particularly in data integration, data warehousing, or related domains
- Strong public speaking and presentation skills, with experience leading workshops, trainings, or customer sessions
- Ability to quickly learn new technologies and explain them in a structured, engaging way
- Experience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx)
- Comfort facilitating live demos, hands-on exercises, and interactive discussions — including troubleshooting and debugging in real time
- Experience with RDBMS technologies (e.g., DB2, SQL Server, Teradata) and working knowledge of SQL
- Familiarity with Windows and/or UNIX operating systems
- Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments
- Bachelor's degree in Computer Science, Education, Information Technology, or a related discipline (or equivalent experience)
Preferred Qualifications
- Experience with Informatica products such as PowerCenter, Cloud Data Integration, MDM, Data Quality, or similar data management platforms
- Background in Data Warehousing, Data Integration, ETL/ELT, or programming (SQL, PL/SQL, Java, etc.)
- Experience with cloud platforms (AWS, Azure, or similar)
- Prior roles such as Educator, Enablement Lead, Support Engineer, Success Manager, Solution Engineer, or Product Manager
- Experience supporting customer adoption, change management, or digital transformation initiatives
What Makes You Successful Here
- Customer-Obsessed: You care deeply about learner outcomes and customer success
- Clear Communicator: You simplify complexity and meet learners where they are — adapting to diverse technical backgrounds
- Technically Curious: You enjoy learning how things work and explaining why they matter, especially in the data and integration space
- Confident Facilitator: You're comfortable on stage, on camera, and in front of senior audiences
- Continuous Learner: You're energized by constant learning and evolving technology
- Collaborative Teammate: You work independently and as part of a team, contributing to an inclusive and supportive culture
- Trusted Advisor: You build credibility quickly, act with integrity, and keep your focus on customer success at all times
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
