Job Purpose:The Senior Information Technology Systems Engineer provides cross-functional systems-administration support across multiple research and technical environments. This role supports Windows, macOS, and Linux systems; performs backup, patching, recovery, and user-support activities; and assists with enterprise applications, scientific software, networking, and cybersecurity compliance. The position serves as a senior technical resource capable of providing surge and operational support where needed.
Responsibilities:- Design, implement, administer, and maintain Windows, macOS, and Linux systems and servers.
- Provide daily system-administration and technical support to users across multiple organizational environments.
- Install, configure, patch, upgrade, and troubleshoot operating systems and software applications.
- Perform backup management, recovery planning, and system-restoration activities.
- Troubleshoot computer hardware, operating-system, software, and network-related issues.
- Support switched Ethernet networking using IPv4 and IPv6 protocols.
- Administer user accounts, hosts, permissions, and related system records.
- Maintain databases, technical logs, asset records, and system documentation.
- Support Microsoft Office 365, Microsoft Teams, virtual private network clients, and collaboration applications.
- Support voice-over-internet-protocol, emergency-alert, antivirus, and endpoint applications.
- Support Windows Subsystem for Linux, Hyper-V, and VMware virtual machines.
- Install and support scientific applications and associated software licenses.
- Recommend technology purchases and obtain quotes for computers, servers, printers, scanners, and software.
- Install and configure approved hardware and software in accordance with Department of Defense guidelines.
- Implement Department of Defense Security Technical Implementation Guides and Information Assurance Vulnerability Alerts.
- Support security hardening and compliance activities for Windows, Linux, macOS, and mobile devices.
- Administer Department of Defense Common Access Card Public Key Infrastructure tools, including ActivClient, Centrify, and CAC Key.
- Assist with incident resolution, patch deployment, application troubleshooting, and user-support requests.
- Maintain current technical procedures, configuration records, and standard operating procedures.
Education and Experience: - Bachelor's degree in Cybersecurity, Information Systems, Information Technology, Computer Science, Computer Engineering, or a related field.
- Equivalent professional experience may be considered.
- Approximately 10 to 15 years of experience supporting Windows, macOS, and Linux systems and servers.
- Demonstrated experience with enterprise systems administration.
- Experience performing backup management, recovery planning, and recovery implementation.
- Strong knowledge of IPv4, IPv6, and switched Ethernet networking.
- Experience supporting hardware, operating systems, software applications, and virtual machines.
- Experience implementing Department of Defense Security Technical Implementation Guides and Information Assurance Vulnerability Alerts.
- Familiarity with Department of Defense Common Access Card Public Key Infrastructure tools.
- Experience supporting scientific or technical software applications is preferred.
- Strong troubleshooting, analytical, and customer-support skills.
- Ability to manage competing technical priorities and provide support across multiple teams.
- Must be able to obtain and maintain a SECRET security clearance.
