DescriptionAbout the Role:
As a Senior Implementation Manager, you will own a portfolio of complex, high-profile customer implementations on the Conexiom platform, serving as the primary point of contact and trusted advisor from kickoff through go live. You are focused on time to value, ensuring every customer is set up to meet and exceed their success measures.
You bring deep implementation expertise, a strategic mindset, and the ability to manage competing priorities without losing sight of the customer experience. In your role as a senior team member, you are self-directed, thrive in complex environments, and take pride in delivering implementations that genuinely transform how customers do business.
Responsibilities:
Customer Relationship & Value
- Act as a trusted advisor to customers, developing a deep understanding of their business requirements and objectives to deliver tailored Conexiom platform solutions
- Serve as the principal point of contact throughout the implementation lifecycle, providing strategic guidance and expert consultation on platform best practices
- Monitor and support user adoption, proactively addressing concerns to ensure customers achieve maximum value from the platform
Project Portfolio Management
- Concurrently manage a portfolio of complex Conexiom platform implementations, ensuring delivery on time, within scope, and to a high standard of quality
- Develop and lead execution of comprehensive project plans that account for both customer and organizational strategic goals
- Track project progress, manage risks, and implement timely interventions to keep implementations on track
- Facilitate clear and consistent communication to customers and internal stakeholders through status updates, reports, and presentations
Platform Implementation
- Lead customers through end-to-end platform setup and launch, including business requirements gathering, configuration, testing, training, and go-live
- Collaborate with Product and Development teams to ensure accurate translation of customer requirements into the implementation process
- Conduct testing and quality assurance to ensure implementations meet and exceed customer expectations
Documentation & Transition
- Create and maintain detailed implementation documentation including business requirements, customizations, and customer-specific configurations
- Partner with Customer Success and Support to ensure seamless post-implementation handoffs and continuity of service
- Provide post-implementation support as assigned, addressing customer needs with a focus on continuous improvement
Qualifications:
- 5+ years of experience in SaaS implementation or technical onboarding, with a demonstrated track record of managing complex, concurrent projects
- Strong project management skills with proven ability to develop and execute comprehensive project plans against defined SLAs and timelines
- Strong technical aptitude with working knowledge of APIs, SFTP, data mapping and technical scoping, with the ability to translate complex integration requirements into actionable implementation solutions
- Exceptional communication and interpersonal skills, with the ability to engage and influence effectively across all levels of an organization
- Demonstrated ability to act as a trusted advisor, translating complex customer business requirements into effective platform solutions
- Strong analytical and problem-solving skills, with the ability to proactively identify and resolve technical and project-related challenges
- Customer-focused mindset with a commitment to delivering best-in-class implementation experiences and exceeding customer expectations
- Highly self-directed and accountable, with the ability to manage competing priorities and know when to escalate appropriately
- Experience delivering end-user training to diverse audiences in a SaaS or technology environment
- Familiarity with Manufacturing and Distribution is an asset
- Experience with ERP administration and/or accounting is an asset
Why Conexiom?
Our MISSION is to transform broken processes into business value. We are DATA-driven and RESULTS-focused. We show our COMMITMENT to the people that make-up Conexiom by:
- Training and development opportunities
- Competitive compensation
- Work/Life balance - Open PTO Policy in North America & Flex days in the UK
- Comprehensive health, dental, & vision insurance
We build products & internal processes that increase efficiencies and drive INNOVATION for our customers.
Our
VALUES - We care for each other
- We hold ourselves accountable
- We make our customers heroes
- We over-communicate
- We are inclusive & want to make change for the better
#LI-Hybrid #LI-Remote
