UpGuard

Senior Implementation Consultant

UpGuard • $100K — $130K *
Los Angeles, CA 90011In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in B2B SaaS implementation or solutions architecture
  • Expertise in managing complex enterprise deployments
  • Experience consulting with large-scale organizations (5,000+ employees)
  • Familiarity with PSA tools (e.g., Rocketlane, Certinia)
  • Ability to engage with executive stakeholders effectively

Responsibilities

  • Design and document repeatable implementation methodologies
  • Manage end-to-end complex deployments and client expectations
  • Develop deep expertise in UpGuard's capabilities
  • Translate client needs into actionable specifications
  • Build trust with technical and executive stakeholders

Benefits

  • Monthly Lifestyle subsidy for personal well-being
  • Work-from-home set-up allowance
  • $1500 annual Learning & Development allowance
  • 6 weeks PTO plus additional UpGuardian leave days
  • 18 weeks paid Parental Leave
  • Fully remote working environment
  • Provision of top-spec hardware
  • Access to generative AI tools
  • Health, dental, and vision insurance
Full Job Description
What will you do?
  • Foundational Practice Building: Design and document repeatable implementation methodologies, project plans, and SOPs based on your front-line experiences.
  • Enterprise Delivery & Scope Management: Own complex deployments end-to-end. Manage client expectations, firmly prevent scope creep, and lead User Acceptance Testing (UAT) to ensure a seamless transition to Customer Success.
  • Technical Integration & Platform Expertise: Develop deep expertise in UpGuard's capabilities. Design and troubleshoot complex integrations leveraging REST APIs, webhooks, and third-party systems (ITSM, SIEM, SSO).
  • Process Re-engineering & Translation: Translate ambiguous client needs into actionable technical specifications. Redesign legacy vendor risk workflows to leverage UpGuard's automation and industry best practices.
  • Stakeholder & Cross-Functional Leadership: Build trust with both highly technical audiences (IT/SecOps) and executive sponsors (CISOs). Act as the connective tissue between PS, Sales, and Product to feed field insights back into the roadmap.


What will you bring?
  • Professional Experience: 5+ years in a B2B SaaS implementation, solutions architecture, or professional services role, with a proven track record of managing concurrent, complex enterprise deployments. Experience consulting with large-scale organizations (5,000+ employees) is required, and expertise in GRC is highly desirable.
  • The "Builder" Mindset: Calm under ambiguity. You inherently want to leave things better than you found them and thrive in an environment where the playbook is always evolving.
  • Experience with PSA tools (Rocketlane, Certinia, Productive etc)
  • Consultative Authority: Exceptional ability to hold your own with executive stakeholders, push back when necessary, and guide customers toward best practices rather than just taking orders.
  • Success Metrics & KPIs
    • As a Day 1 foundational hire, you won't just hit targets, you will help us establish the baselines. Your success will be measured by your ability to drive adoption and standardization through the following KPIs:
      • Time-to-First-Value (TTFV): Accelerating the timeline from kickoff to the customer's first live, automated workflow.
      • Fixed-Fee Realization (Margin): Firmly managing client expectations and preventing scope creep to ensure complex deployments are delivered efficiently within our standardized service packages.
      • Customer Satisfaction (CSAT): Leading successful User Acceptance Testing (UAT) to ensure a seamless, highly-rated transition to the Customer Success team

What gives you an edge?
  • Domain Knowledge: Experience in cybersecurity, GRC, or Third-Party Risk Management is highly looked upon favorably, but is not a strict requirement. We are primarily looking for top-tier SaaS implementation experts who can quickly learn our domain and apply their process re-engineering skills to our customers' workflows
  • Technical Aptitude: Proven ability to read API documentation, design data mappings, and troubleshoot integrations independently. You don't need to be a developer, but you need to be technically sharp.

What's in it for you?
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
  • Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer's leave
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
  • Health Insurance: Health, dental, and vision insurance
What's in it for you?
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer's leave
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

About UpGuard

UpGuard is a cybersecurity company that provides a platform for managing cyber risk. The platform enables organizations to identify and mitigate cyber risks across their entire digital footprint. UpGuard was founded in 2012 and is headquartered in New York, New York.
Learn more about UpGuard
Size
200 employees
Industry
Enterprise Technology
Founded
2012
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at UpGuard

More Information Technology Jobs

Find similar Senior Implementation Consultant jobs:

NationwideLos Angeles, CA