Key Responsibilities- Define project requirements by conducting discovery, scope reviews, workshops and data/process analysis. Identify project milestones, phases, and elements to ensure satisfactory project delivery.
- Develop, coordinate and execute project plans, task schedules and resource activities to ensure on-time and effective delivery of complex implementation and integration projects.
- Establish an in-depth understanding of the Versana product, integration capabilities and implementation process.
- Work closely and directly with customers. Effectively manage customer expectations with respect to product capabilities and project delivery milestones. Develop and nurture relationships with key customer stakeholders.
- Manage project risks, issues/problems and activity progress to ensure project goals (deadline, scope, quality) are achieved. Assist with problem resolution, risk mitigation, and escalation as needed.
- Regularly monitor project progress and report on status for both internal and customer audiences.
- Potentially manage multiple projects and clients simultaneously and adhere to project deliverables and timelines.
- Provide formal and informal user training.
- Be comfortable wearing multiple hats and being hands-on in a dynamic startup environment.
- Help prepare test plans and work closely with QA team to test application and ensure quality product is delivered to end customers.
- Work closely with customer support team to provide assistance as needed by answering questions, troubleshooting issues, and escalating as necessary.
Must have:- 7+ years of syndicated loan operations or systems experience with exposure to system implementations, upgrades or migrations.
- Knowledge of financial products and in-depth experience with syndicated lending a must.
- Extensive experience with the LoanIQ product. Experience with ACBS and Wall Street Office a plus.
- Experience with process and project management.
- Willingness, flexibility, and commitment required to thrive in a dynamic startup or early-stage environment.
- Extreme customer focus and empathy.
- Excellent communication and presentation skills. Ability to communicate with customers in a clear, concise fashion both verbal and written.
- Independent self-starter requiring little supervision to complete tasks and projects.
- Ability to make decisions in face of ambiguity and adapt approaches as needed.
- Ability to work effectively in a team setting. Excellent interpersonal skills and effectiveness working cross functionally.
- Strong analytical and critical thinking skills.
- Software project implementation experience with a track record of execution and customer delivery is a plus.
$140,000 - $160,000 a year
