Take the helm of our mission-critical identity services, where you'll be responsible for maintaining a zero-downtime environment for our most vital applications. You will lead the charge in sunsetting legacy credentials in favor of sophisticated passwordless journeys, all while integrating AI to optimize and self-heal our PingFederate infrastructure. This is a high-impact leadership role for someone who views identity as the ultimate frontier of both user experience and enterprise resilience.
- This position is based out of our Alpharetta, Georgia office.
- We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday), paired with Friday Flexibility to wrap up your week remotely.
- This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support.
- This position is not open to third-party vendors or C2C.
- In person interviews are required.
What you'll do- Perform as the technical lead for a high-performing squad of 10+ identity engineers, fostering a culture of technical excellence, continuous learning, and "zero-downtime" operational discipline.
- Own the SSO Roadmap: Serve as the chief architect for our Tier 0 PingFederate environment, translating complex business requirements into scalable, secure, and resilient identity patterns.
- Act as an Incident Commander: Provide executive-level technical leadership during critical outages, ensuring rapid restoration of service and leading deep-dive post-mortems to prevent recurrence.
- Deploy Agentic AI Workflows: Build and oversee autonomous AI agents that monitor infrastructure health in real-time, enabling proactive anomaly detection and automated self-healing of the PingFederate cluster.
- Enforce Infrastructure-as-Code (IaC): Standardize all configuration and deployment pipelines using Terraform and GitOps, ensuring that the identity fabric is reproducible, version-controlled, and free from manual drift.
- Be a visionary who can move us toward a self-healing infrastructure, where automated agents orchestrate real-time recovery and optimization.
What experience you need - 10+ years of experience managing PingFederate in a high-availability, clustered environment.
- You have designed and deployed agentic AI workflows that proactively monitor system health to identify and mitigate potential outages before they impact the user base.
- Experience in "Zero-Downtime" upgrades, configuration replication, and managing mission-critical (Tier 0) authentication traffic where even a 5-minute outage is unacceptable.
- Proficiency in automating PingFederate deployments using Terraform, Ansible, or Jenkins.
- Ability to treat identity configurations as code to ensure consistency across dev, staging, and production environments.
- Beyond basic SSO, understanding of managing complex OAuth Grant Types, OpenID Connect (OIDC) policy management, and Token Exchange-critical for supporting modern mobile apps and AI-agent identities.
- Ability to be a Team Lead of up to 8-10 engineers.
What could set you apart- Developed agentic AI workflows that reduced Mean Time to Recovery (MTTR) by 40% through automated self-healing.
- Maintained 99.99% availability for a PingFederate cluster supporting 50k+ concurrent sessions.
- Led the migration of 10,000+ users from legacy MFA (SMS/OTP) to phishing-resistant FIDO2/WebAuthn passwordless flows.
- Ping Identity Certified Expert - PingFederate (PFAA-001).
- Automated 100% of PingFederate configuration deployments using Terraform and GitOps, eliminating 95% of manual console errors.
- Designed custom OAuth 2.0 Grant Types and OpenID Connect (OIDC) policy fragments for 200+ integrated enterprise applications.
- You have been a Team Lead for a global team of 10+ IAM engineers, overseeing a $2M+ annual budget and cross-functional roadmap delivery.
#LI-Hybrid
#LI-KD1
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Primary Location:USA-GA-Alpharetta-JVW3
Function:Function - Security Governance and Compliance
Schedule:Full time
