M&T Bank Corporation

Infrastructure Analyst

M&T Bank Corporation • $74K — $124K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of relevant education and/or work experience
  • Ability to read and understand technical information
  • Detail-oriented with strong communication skills
  • Experience conveying technical information to teams and management
  • Strong customer focus with multitasking abilities

Responsibilities

  • Resolve help desk escalations based on previous incidents
  • Create trending information on system issues for analysis
  • Document procedures for work order and request tasks
  • Analyze and troubleshoot advanced technical incidents
  • Perform systems maintenance following Standard Operating Procedures
  • Schedule maintenance changes to minimize operational risk
  • Lead technical teams in cross-functional project work

Benefits

  • Flexible work schedule with one day remote per week
  • Opportunities for professional development and coaching
  • Supportive work environment promoting diversity
  • Access to advanced diagnostic tools and technologies
  • Engagement in cross-functional projects and initiatives
Full Job Description
This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

Overview
Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

Primary Responsibilities
  • Respond to and resolve help desk escalations based on the outcome of previous incidents.
  • Create trending information on system issues to support efforts to address issues identified through analysis, including dashboards and executive briefings.
  • Create and document procedures for work order and request-based tasks.
  • Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate issues.
  • Use advanced diagnostic tools to troubleshoot issues.
  • Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes, and maintaining operational and configuration standards. Research options when anomalies occur; identify recommendations to address them and review with engineering and senior staff.
  • Schedule maintenance changes to reduce operational risk.
  • Participate in project work in cross-functional teams; lead the technical team within a project and provide input to design efforts.
  • Provide coaching to less experienced staff on processes and technologies.
  • Complete evening responsibilities as scheduled.
  • Initiate, create, and document procedures for maintenance tasks and other needs to serve as a reference source.
  • Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
  • Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards and procedures, including timely implementation of internal and external audit points together with any issues raised by external regulators, as applicable.
  • Travel to various M&T office locations as required for technical infrastructure support.
  •   Complete other related duties as assigned.

Education and Experience Required
  • Minimum of 6 years’ higher education and/or work experience
  • Prior experience reading and digesting technical information
  • Detail-oriented
  • Strong written and verbal communication skills
  • Prior experience communicating technical information within a team and to immediate manager
  • Strong customer focus, including the ability to manage customer needs and multiple work priorities

Education and Experience Preferred
  • Bachelor’s degree in a technology-related field
  • Minimum of 7 years’ higher education and/or work experience
  • Microsoft Intune, ServiceNow, Mobile Device Management, Jira, telecom management
  • Automation (Microsoft Flow, Power Automate, Power BI, Copilot/Copilot Studio or Copilot Agents)
  • Mobile app troubleshooting
  • Project leadership/management experience



M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ

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