M&T Bank Corporation

Infrastructure Analyst Mac Operations Support

M&T Bank Corporation • $74K — $124K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of higher education and/or work experience in technology-related fields.
  • Extensive enterprise endpoint/desktop support experience, particularly with macOS.
  • Proven expertise in using Jamf for Mac management and troubleshooting.
  • Experience handling escalations and complex incidents in large enterprise environments.
  • Strong communication skills for conveying technical information to teams and management.

Responsibilities

  • Own and resolve complex Mac incidents from triage to resolution.
  • Act as an escalation point for Level I/II TechSquad technicians.
  • Manage the specialized Mac support queue effectively.
  • Coordinate with Mac Engineering for issues requiring deeper technical involvement.
  • Document recurring problems and successful resolutions into knowledge bases and procedures.

Benefits

  • On-site work environment at Seneca One, fostering team collaboration.
  • Opportunity to mentor and lead junior technicians, enhancing leadership skills.
  • Access to ongoing training and development in macOS and Jamf.
  • Engagement with cross-functional teams, providing a broader technical perspective.
Full Job Description
Location: On-Site 5 days a week Seneca One

Mac Operations Support requires advanced enterprise macOS and Jamf expertise, demonstrated ownership of complex incidents and escalations, strong troubleshooting and root-cause-analysis skills, and the ability to serve as a technical liaison between frontline support and Mac Engineering



Technical expertise

  • Advanced macOS troubleshooting across hardware, OS, applications, authentication, networking, VPN, peripherals, and security tooling.
  • Strong Jamf expertise, including enrollment, policies, application deployment, device status, Self Service, and troubleshooting failed configurations. Your internal Mac training discussions specifically identify Jamf as a core troubleshooting and management platform.
  • Working knowledge of Intune/Entra registration, platform SSO, endpoint security agents, VPN, DLP, and enterprise application deployment. 
  • Ability to troubleshoot complex or recurring issues rather than simply escalate them.
  • Ability to perform root-cause analysis, recognize incident patterns, validate fixes, and recommend permanent solutions.

Operational ownership

  • Own complex Mac incidents and escalations from initial triage through resolution.
  • Serve as an escalation point for Level I/II TechSquad technicians.
  • Manage or help oversee the specialized Mac support queue. 
  • Coordinate directly with Mac Engineering and other technical teams when an issue requires engineering involvement.
  • Track recurring problems and convert successful resolutions into KBs, procedures, and standardized fixes.

Leadership / SME expectations

  • Mentor Level I/II technicians and provide Mac troubleshooting guidance.
  • Develop and maintain Mac knowledge articles and operational documentation.
  • Lead investigations into high-impact or recurring Mac incidents.

 

Education and Experience Required:

  • Minimum of 6 yearshigher education and/or work experience
  • Enterprise endpoint/desktop support experience.
  • Substantial macOS enterprise support experience.
  • Demonstrated experience supporting Macs through an enterprise MDM platform, preferably Jamf.
  • Experience working escalations and complex incidents in a large enterprise environment.
  • Prior experience reading and digesting technical information
  • Detail-oriented
  • Strong written and verbal communication skills
  • Prior experience communicating technical information within a team and to immediate manager
  • Strong customer focus, including ability to manage customer needs and multiple work priorities

 

Education and Experience Preferred:

  • Bachelors degree in technology-related field
  • 4 6+ years of enterprise endpoint/desktop support experience.
  • 2 3+ years of substantial macOS enterprise support experience.
  • Apple Certified Support Professional
  • Apple Certified IT Professional
  • Relevant Jamf training/certification
  • Minimum of 7 yearshigher education and/or work experience
  • Certifications or special training in related technologies

M26T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,600.00 - $124,400.00 Annual (USD). The successful candidate27s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ

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