Network Designs, Inc. is currently seeking a Help Desk Specialist to provide exceptional customer support within our IT department. This pivotal role involves phone and in-person support to users across a range of issues particularly EVOIP (Avaya and MS Teams), the Help Desk Specialist ensures the smooth operation of our technological services. Requirements: - U.S. Citizenship is required - Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph. - This position is onsite 5/days a week in Washington D.C. Qualifications and Experience: - Bachelors of Science, Computer Science or related - Minimum of 8+ years' related experience - IT management certifications or technical support certifications preferred - Proven experience in IT support or help desk roles. - Strong technical knowledge of Windows desktop applications and troubleshooting hardware/software issues. - Excellent problem-solving and analytical skills. - Exceptional customer service orientation and interpersonal skills. - Familiarity with ITSM ticketing systems, preferably ServiceNow. - Experience in a government contracting environment is a plus. Responsibilities: - Serve as the primary point of contact for all IT help desk inquiries, ensuring timely and accurate resolution of issues. - Provide phone, email and in-person support for a variety of IT-related issues specifically in telephony, eVOIP, collaboration - Responsible for tracking, prioritizing, and resolving help desk tickets. - Coordinate with the IT team to troubleshoot hardware and software issues, ensuring minimal downtime and disruption. - Stay updated on new technologies and industry trends to enhance help desk operations and user support. - Support extended hour and weekend support as required by mission or emergencies. Compensation and Benefits: At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.