Job Description:Parsons is looking for an amazingly talented
IT Support Level 1 Specialist to join our team! In this role you will get to
focus on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members.This role will only be supporting externally facing customer platforms, and not internal Parsons IT systems.What You'll Be Doing:- Provide Tier 1 support for client platforms and not internal Parsons IT systems, including:
- Windows 11 environments and Dell laptops.
- Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.).
- Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM.
- iOS device setup and management using Apple Business Manager.
- Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed.
- Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation.
- Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
- Perform basic asset management and inventory tracking.
- Promote security best practices and assist with endpoint management.
- Participate in training opportunities to develop technical skills and knowledge.
Required Qualifications:- 1-2 years of IT support experience or equivalent coursework/internship
- experience.
- Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint,
- Exchange).
- Familiarity with IT ticketing systems like Zendesk or similar platforms.
- Strong organizational skills and the ability to prioritize tasks effectively.
- A willingness to learn new technologies and grow within the team.
Preferred Qualifications:- Exposure to Cisco Meraki systems or similar networking tools.
- Basic understanding of endpoint management tools like Microsoft Intune.
- Familiarity with iOS device setup and management.
- Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900).
Security Clearance Requirement:None
This position is part of our Critical Infrastructure team.
Salary Range: $74,800.00 - $130,900.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
