Microsoft

Senior Hardware Serviceability Engineer

Microsoft$119K — $234K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's Degree in Electrical, Computer, or Mechanical Engineering with 3+ years of experience, or Bachelor's Degree with 5+ years of experience.
  • Ability to pass Microsoft Cloud Background Check required.
  • Preferred: 5+ years of system servicing or infrastructure engineering experience, focusing on AI systems.
  • Knowledge of cloud fleet management and IT systems diagnostics and troubleshooting preferred.
  • Experience with server product development processes and liquid cooling infrastructure for IT racks encouraged.

Responsibilities

  • Drive isolation of DFS and DFI requirements through partner-assessment checklists for technology groups.
  • Lead serviceability design with hardware analysis, documenting time-on-task results and tool lists.
  • Mentor engineers on defining serviceability standards in prototypes.
  • Author and validate service manuals and tool lists during pilot trials.
  • Manage supplier scorecard KPIs and prototype delivery oversight.
  • Maintain change control processes and ensure documentation is traceable.
  • Conduct post-mortems and incorporate lessons learned into future programs.

Benefits

  • Comprehensive healthcare options
  • Retirement savings plans
  • Continual learning and development opportunities
  • Work-life balance initiatives
  • Access to employee discounts and perks
Full Job Description
Responsibilities

  • Drive the isolation of DFS and DFI requirements through partner-assessment checklists for assigned technology pillar and product groups; Lead with documented evidence and action items; Own serviceability verification at BOP/ASR/EVR/DVR/PVR gates.
  • Lead serviceability design with hardware teardowns; capture photos, confirm time-on-task results, produce tool lists, and own FRU determination; drive issues in ADO and track to closure.
  • Mentor / Influence EE/ME/Thermal engineers to define clear FRU boundaries and labeling; ensure serviceability, including tool-less or standard-tool serviceability in CAD and/or early prototypes.
  • Author and update service collateral (Service Manuals, spares BOM, labels, tool lists) while validating DFS and DFI in L10/L11 builds and pilot field trials.
  • Own supplier scorecard KPI with impacted SIs/ODMs; drive delivery of prototypes / mechanical mock-ups and implement ADO or ECO changes.
  • Maintain change control hygiene (ECO/ECN, ADO work items) and ensure serviceability artifacts are versioned and traceable.
  • Drive post-mortems and lessons-learned; roll improvements into checklists and standards for subsequent phases of future NPI programs.


Qualifications

Required Qualifications:
  • Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 3+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 5+ years technical engineering experience OR equivalent experience.


Other Requirements:
  • Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to, the following specialized security screening: Microsoft Cloud Background Check. This position is required to pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.


Preferred Qualifications:

  • Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 7+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering or related field AND 8+ years technical engineering experience OR equivalent experience.
  • 5+ years of experience in system servicing, site service engineering, or infrastructure engineering, with focus on AI systems.
  • Experience in or knowledge of cloud fleet management, telemetry, diagnostic and troubleshooting of IT systems.
  • Experience in or knowledge of server industry product development process.
  • Experience in or knowledge of liquid cooling infrastructure for IT racks.


#SCHIE #azurehwjobs #HIFE #Azure #Cloud #Hardware #Serviceability #DFS #DFX

Hardware Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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