RideCo is seeking a highly experienced Senior Hardware Manager to oversee a team that supports complex transit and mobility deployments across North America. This role requires an experienced professional who can act as the technical authority for on-site installations and remote deployments. You will drive vendor performance, manage complex client integrations, and lead a team of Hardware and Software Implementation Specialists.
Your day-to-day responsibilities will include: Field Installation & Technical Operations Leadership:
- Lead and oversee low voltage hardware installations in vehicles and facilities, including tablets, modems, GPS units, cameras, and related peripherals.
- Manage field technicians and third-party installers to ensure installations meet company standards, safety requirements, and client specifications.
- Establish troubleshooting frameworks for power, wiring, connectivity, mounting, and configuration issues on-site and remotely,
- Ensure quality assurance processes are in place to validate installations against company and regulatory standards.
Hardware Administration & Program Ownership:
- Lead the deployment and configuration strategy for hardware solutions integrated VoIP software capabilities.
- Oversee hardware provisioning, staging, kitting, and asset tracking.
- Administer and maintain Mobile Device Management (MDM), Telco, VOIP and other communications platforms.
- Direct service ticket intake, triage workflows, escalation processes, and resolution standards.
- Ensure accurate documentation standards for assets, configurations, and deployments are maintained.
Vendor, Sales & Stakeholder Leadership:
- Manage and maintain vendor relationships, including coordination, issue resolution, and follow-ups.
- Partner with Sales and Solutions teams by providing hardware quoting, configurations, and technical feasibility guidance.
- Coordinate logistics, lead times, and deployment readiness with vendors and internal stakeholders.
- Negotiate and Manage warranty programs both internally and through 3rd party vendors.
Project & Team Leadership:
- Lead multi-site and large-scale deployment initiatives from planning through execution.
- Track project progress, identify risks, and communicate status updates proactively.
- Develop and maintain SOPs, installation guides, training materials and operational documentation.
- Mentor and coach technical staff; provide performance feedback and development guidance.
- Other duties/projects as assigned
Travel & Onsite Engagement:
- Travel to client sites to oversee installations, audits, troubleshooting, and go-live support.
- Lead multi-day deployments and high-priority launches, ensuring operational readiness.
Required Qualifications:- Demonstrated leadership experience managing technical installation teams or hardware deployment programs or vehicle maintenance teams.
- Strong understanding of vehicle electrical systems, grounding, and cable management.
- Demonstrated ability to troubleshoot hardware, software, and connectivity issues.
- Comfortable working in transit, fleet, or field environments.
- Located in New York City or New Jersey.
Preferred Qualifications:- Experience with transit, fleet, or mobility technology deployments.
- Experience managing MDM platforms and large fleets.
- Familiarity with service ticketing systems and remote support workflows.
- Experience coordinating cross-functional teams and vendors.
- Current or past MECP (Mobile Electronic Certified Professional) Certificate is considered an asset.
Compensation and Benefits: - Base Salary: $120k - 140k + performance based bonus + stock options
- Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time
- Benefits Plan: Medical, dental, prescription, and more
Why is this role open? Existing Vacancy
RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.
