A Note on LocationWe are excited to meet with qualified candidates and are grateful for everyone's interest. Please note that this is a hybrid position requiring applicants to be within commuting distance of Toronto for in-person meetings 1-2 times a quarter. All candidates must be eligible to work in Canada.
The OpportunityWe're looking for a
Senior GTM Systems Administrator to support and continuously improve the go-to-market systems that power Marketing, Sales, and Customer Success.
Reporting to the
Senior Manager, GTM Systems, you'll own the day-to-day administration of our GTM technology stack, configuring, maintaining, troubleshooting, and optimizing the systems our teams rely on. You'll manage inbound requests, resolve technical issues, implement system enhancements, and identify opportunities to automate repetitive processes and improve efficiency.
This is a hands-on role that works closely with cross-functional teams to deliver reliable system support while enabling users through clear documentation and self-service resources. You'll play a key role in ensuring our GTM systems are scalable, well-maintained, and able to support the continued growth of the business.
What You'll be DoingSystems Administration & Configuration- Administer, configure, and maintain Blue J's GTM technology stack, including Salesforce, CPQ, and marketing automation platforms.
- Manage user access, permissions, and overall system health across GTM tools.
- Deliver configuration updates and enhancements in alignment with established timelines and project priorities.
Ticket Management & User Support- Provide first-line support for system requests from Marketing, Sales, and Customer Success.
- Triage, prioritize, and resolve support requests in accordance with defined service level agreements (SLAs).
- Escalate complex issues to the Senior Manager, GTM Systems with relevant context and recommended next steps.
Documentation & User Enablement- Create and maintain documentation that enables users to effectively navigate and use GTM systems.
- Support users by providing guidance, documentation, and training resources that encourage self-service where appropriate.
- Identify recurring requests and develop scalable resources to improve the user experience.
Automation & Process Optimization- Identify opportunities to automate manual or repetitive work using system capabilities, workflows, and AI tools where appropriate.
- Continuously evaluate processes and implement improvements that increase efficiency, scalability, and consistency across GTM systems.
Data Integrity & Issue Resolution- Monitor system performance, investigate issues, and resolve integration or synchronization errors in a timely manner.
- Maintain accurate, reliable data across connected systems, including billing platforms and the data warehouse.
Cross-Functional Collaboration- Partner with stakeholders across Marketing, Sales, and Customer Success to understand business needs and support system improvements.
- Collaborate with the Senior Manager, GTM Systems and external partners or contractors to coordinate priorities, deliver enhancements, and maintain day-to-day system operations.
What You Offer Blue J- 5+ years of experience administering Salesforce in a professional environment; Salesforce Certification is considered an asset.
- Experience working with Salesforce and connected GTM technologies, including CPQ and marketing automation platforms.
- Experience supporting GTM systems within a fast-growing SaaS organization, with an understanding of how CRM platforms integrate with billing systems, data warehouses, and other business applications.
- Demonstrated experience delivering system enhancements, configurations, and support requests in alignment with established priorities and service level agreements (SLAs).
- Experience troubleshooting and resolving system configuration, integration, and user support issues independently, while knowing when to escalate more complex challenges.
- Experience creating and maintaining clear documentation, knowledge base articles, or training resources that enable users to effectively utilize GTM systems.
- Experience identifying opportunities to automate manual processes using platform capabilities, workflows, or AI-powered tools to improve efficiency and scalability.
- Ability to manage day-to-day work independently while collaborating effectively with teammates and adapting to evolving business priorities.
- Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Comfortable leveraging AI tools and emerging technologies to drive efficiency, improve workflows, and stay ahead of industry trends
Nice to Have:- Experience with Chargebee, Agency, DocuSign, Customer.io, Gong, and/or Zendesk.
What We Offer You- A rare opportunity to help shape and support the systems that power the revenue engine of a fast-growing, well-funded SaaS company.
- A mission-driven culture where your work directly advances clarity, efficiency, and accessibility in tax research.
- Competitive base salary, stock options, and benefits designed to support you and your family.
- Flexibility in how you work: primarily remote, with occasional travel to our Toronto office as needed.
- A collaborative, ambitious, and supportive team that values innovation, respect, and fun.
- The excitement of a fast-growing, well-funded company with clear momentum, and the resources to back bold initiatives.
What to Expect in the Interview ProcessWe anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!
Interview Process- Chat with Natalie, Sr. TA Manager
- Meet Paul H. VP, GTM Strategy & Operations
- Meet Justin, Director of Sales Operations
- Present your case study
- Meet Ben, our CEO
CompensationThe base pay range for this role is $103,000 - $142,000 CAD per year.
This is a Level 4 in Blue J's career level framework. We use levels to define the expected scope, autonomy, impact, decision-making, and experience for each role. Final compensation will be set fairly and thoughtfully based on experience, expertise, and alignment with the role's responsibilities. While all candidates are expected to bring directly relevant experience, the top of the range is typically reserved for individuals who demonstrate exceptional depth in the role's core competencies, a strong track record of impact in similar environments, and the ability to operate with a high degree of autonomy from day one.
