We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.
What You'll Be Doing
- Design, implement, and maintain Genesys Engage solutions to meet business requirements.
- Configure and manage Genesys Voice Platform (GVP) for optimal performance and troubleshooting.
- Develop and optimize routing strategies using Genesys Routing.
- Monitor and analyze system performance using Genesys Realtime Reporting and Genesys Historical Reporting.
- Manage and support Genesys Intelligent Workload Distribution (IWD) for efficient task allocation.
- Administer and maintain Genesys systems using Genesys Administrator.
- Implement and manage Workforce Management (WFM) solutions to optimize staffing and scheduling.
- Participate in an on-call rotation to provide 24/7 support and ensure system availability.
- Collaborate with cross-functional teams to ensure seamless integration and operation of Genesys solutions.
- Troubleshoot and resolve complex technical issues related to the Genesys platform.
- Stay updated with the latest developments and best practices in Genesys technologies.
What You'll Bring to the Role
- Minimum 4 years of experience working with the Genesys Engage Platform.
- Proficiency in GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and WFM.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Bachelor's degree in Computer Science, Engineering, or a related field (preferred).
- Genesys certification (preferred).
$120,000 - $135,000 a year
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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
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