EATON

Senior Field Service Representative

EATON$84K — $123K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent with 3 years of experience in electrical distribution systems, or 7 years if trade school trained.
  • Experience in testing and troubleshooting electrical control systems.
  • Must be eligible to work in the US without sponsorship.
  • Valid driver's license required.
  • Preferred: Associate's or Bachelor's degree in Engineering.
  • Previous electrical testing experience is a plus.
  • NICET or NETA certifications are beneficial.

Responsibilities

  • Support customers with electrical system maintenance and emergencies.
  • Manage small projects and lead teams on larger ones.
  • Produce accurate service reports on job performance.
  • Suggest recommendations for system improvements.
  • Build strong relationships with customers and colleagues.
  • Mentor junior technicians in the field.
  • Use digital tools for remote troubleshooting work.

Benefits

  • Guaranteed 40-hour base pay with eligibility for overtime.
  • Career growth opportunities and mentorship programs.
  • Company vehicle and toolkit are provided.
  • Tuition assistance for further education and training.
  • Bonus opportunities through the leads program.
  • Access to multiple service branches for career mobility.
Full Job Description
Eaton's Engineering Service & Systems Division is seeking Senior Electrical Field Service Representatives to join our teams in Kennewick, WA and Boise, ID! This role offers a company vehicle and a guaranteed 40-hour paid week! Travel for this role is 50% with a territory covering Washington, Idaho, Montana, Wyoming, and Oregon. Relocation assistance is available.

The expected annual salary range for this role is $84,000 - $123,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:
• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits:
• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Qualifications:

Basic Qualifications:
• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• Must have a valid driver's license

Preferred Qualifications:
• Associate degree or higher from an accredited institution
• Bachelor's degree in Engineering from an accredited institution
• Previous Electrical testing experience
• Electrical or General Contractor's License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

Skills:

Position Success Criteria:
• Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• This position requires you to drive an Eaton vehicle
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About EATON

Eaton Corporation plc is a multinational power management company with 2020 sales of $17.9 billion, founded in the US. Eaton provides energy-efficient solutions that help customers effectively manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Eaton operates through three main business segments: Electrical Products, Electrical Systems and Services, and Hydraulics. The Electrical Products segment designs, manufactures, markets, and sells electrical components, such as circuit breakers, switches, and electrical protection and control devices. The Electrical Systems and Services segment offers electrical power distribution and assemblies, as well as engineering services and automation and control solutions. The Hydraulics segment provides products such as pumps, motors, valves, cylinders, and filtration products. Eaton has a global presence with operations in North America, Europe, Asia, and other regions.
Learn more about EATON
Size
85,947 employees
Market Cap
$62.2 billion
Industry
Net Income
$1.4 billion
Founded
2009
5 Year Trend
-0.1%
Revenue
$17.8 billion
NASDAQ

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