EATON

Senior Field Service Representative

EATON$84K — $123K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or GED with 3 years of electrical service experience, or 7+ years of experience without a diploma with relevant training.
  • Proven background in testing, troubleshooting, and servicing electrical distribution and control systems.
  • Requires an unrestricted driver's license and a satisfactory motor vehicle record.
  • No immigration sponsorship offered; local candidates preferred, with military applicants exempt from relocation restrictions.
  • Preferred: Associate's or Bachelor's degree in Engineering, Contractor's License, or Professional Engineering License.

Responsibilities

  • Support customers throughout the power system lifecycle including startup and troubleshooting.
  • Manage small projects and lead teams on larger-scale projects independently.
  • Generate accurate service reports for product performance and warranties.
  • Recommend improvements for electrical systems based on assessments.
  • Build strong relationships with customers and internal stakeholders.
  • Mentor and assist development of junior technicians in their roles.
  • Utilize advanced digital tools for remote support and communication.

Benefits

  • Company vehicle and cell phone provided.
  • Access to health and welfare benefits and retirement plans.
  • Programs available for paid and unpaid time away from work.
Full Job Description
The expected annual salary range for this role is $84000 - $123000 a year. A company vehicle and cell phone is provided. This role can be located in Rochester, NY or East Syracuse, NY. Anticipated travel for this role will be 50%.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

In this role, you will
• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Qualifications:

Basic qualifications
• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation offered, candidates within 75-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.

Preferred qualifications
• Associate degree or higher from an accredited institution
• Bachelor's degree in Engineering from an accredited institution
• Electrical or General Contractor's License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

#LI-KE1

Skills:

Position success criteria
• Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• This position requires you to drive an Eaton vehicle
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About EATON

Eaton Corporation plc is a multinational power management company with 2020 sales of $17.9 billion, founded in the US. Eaton provides energy-efficient solutions that help customers effectively manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Eaton operates through three main business segments: Electrical Products, Electrical Systems and Services, and Hydraulics. The Electrical Products segment designs, manufactures, markets, and sells electrical components, such as circuit breakers, switches, and electrical protection and control devices. The Electrical Systems and Services segment offers electrical power distribution and assemblies, as well as engineering services and automation and control solutions. The Hydraulics segment provides products such as pumps, motors, valves, cylinders, and filtration products. Eaton has a global presence with operations in North America, Europe, Asia, and other regions.
Learn more about EATON
Size
85,947 employees
Market Cap
$62.2 billion
Industry
Net Income
$1.4 billion
Founded
2009
5 Year Trend
-0.1%
Revenue
$17.8 billion
NASDAQ

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