Moog

Senior Field Service Engineer

Moog$90K — $140K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Strong technical background in advanced electronic systems and integration
  • Proven experience working with US Military stakeholders
  • Bachelor's degree in Electrical/Mechanical Engineering or related field
  • 5+ years of hands-on experience with electronic/electromechanical systems
  • Understanding of test and measurement equipment
  • Ability to troubleshoot complex system-level issues
  • Excellent communication skills for diverse audiences
  • Willingness to travel domestically and internationally up to 50%

Responsibilities

  • Lead technical discussions with customers and partners
  • Manage proposals for tenders and unsolicited bids
  • Install, commission, and calibrate systems at customer sites
  • Diagnose and troubleshoot complex issues in fielded equipment
  • Perform acceptance tests and support validation activities
  • Provide timely technical support on-site and remotely
  • Complete detailed service reports on work performed
  • Deliver training and develop training materials for teams
  • Collaborate with cross-functional teams to resolve issues
  • Travel within North America up to 50%

Benefits

  • Comprehensive financial rewards including bonuses and matching 401k
  • Flexible paid time off and parental leave
  • Comprehensive insurance coverage options
  • Tuition assistance and professional development programs
  • Supportive and inclusive company culture with Employee Resource Groups
Full Job Description
Job Title: Senior Field Service Engineer

Reporting To:

Manager Sr., Program

Work Schedule:

Fully Remote 6 Buffalo, NY


Moog's Digital Airfield Solutions business unit is seeking an exceptional individual to fulfil a unique hybrid role, part Field Service Engineer, part Business Development Engineer. This role will deliver support to FSE activities across North America, and will be critical to generating additional business in the Americas region.

As a Senior Field Service Engineer, you will:

  • Lead technical discussions with customers, partners and vendors, covering the whole DAS product portfolio.

  • Manage proposals, both in response to formal tenders and unsolicited bids.

  • Install, commission, and calibrate electronic and control based systems at customer sites.

  • Diagnose and troubleshoot complex electrical, mechanical, and software related issues in fielded equipment.

  • Perform factory acceptance tests (FATs), site acceptance tests (SATs), and support customer validation activities using established procedures and test equipment.

  • Provide timely, professional technical support to customers on site and remotely (phone/email), including outside normal business hours as needed to minimize downtime.

  • Complete detailed service reports documenting work performed, system history, and recommendations for design improvements, obsolescence mitigation, or serviceability enhancements.

  • Deliver technical training for customers and internal teams, including formal classroom and hands on instruction.

  • Assist in the development of training materials and curriculum, including train the trainer content.

  • Maintain a strong focus on safety when working around high voltage systems, moving equipment, and other potential hazards.

  • Collaborate cross functionally with Engineering, Program Management, and Manufacturing to resolve issues and improve products and processes.

  • Travel 30 - 50% in North America region.

To be considered for this role, heres what youll typically bring with you:

  • Strong technical background, especially with advanced electronic systems, systems integration, radar, laser, optical systems.

  • Proven record of liaising with US Military customer stakeholders.

  • Bachelors degree in Electrical Engineering, Mechanical Engineering, or a closely related discipline; or equivalent combination of education and relevant experience.

  • 5 or more years of hands on experience installing, maintaining, and troubleshooting complex electronic or electromechanical systems.

  • Strong understanding of test and measurement equipment, such as oscilloscopes, signal generators, spectrum analyzers, and power meters.

  • Proven ability to troubleshoot system level issues involving hardware, software, and interfaces.

  • Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.

  • Willingness and ability to travel up to 50%, including domestic and international assignments, sometimes on short notice.

  • Ability to lift and carry up to 25 lbs and safely use specialized tools and equipment.

How We Care for You:

  • Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts

  • Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.

  • Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefit coverages.

  • Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs

  • Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency:

Buffalo, NY $90,000.00 6$140,000.00 Annually

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

About Moog

Moog Inc. is a worldwide designer, manufacturer, and integrator of precision control components and systems. Moog's high-performance systems control military and commercial aircraft, satellites and space vehicles, launch vehicles, missiles, automated industrial machinery, and marine and medical equipment. The company's 2019 revenues were $2.9 billion. Moog employs approximately 11,000 people worldwide and has a presence in 26 countries.
Learn more about Moog
Market Cap
$2.7 billion
Industry
Net Income
-$2.9 million
Founded
1951
5 Year Trend
+4%
Revenue
$2.8 billion
NASDAQ

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