Uber

Senior Field Ops Manager, Autonomous Vehicles (AV)

Uber$130K — $144K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 5 years in project/program management experience.
  • Bachelor's Degree required.
  • 10+ years of operations experience preferred, with a focus on frontline operations.
  • Experience in AV, mobility, robotics, or similar operational fields preferred.
  • Strong leadership and coaching capabilities for managing frontline teams.

Responsibilities

  • Lead AV frontline teams, focusing on high performance and accountability.
  • Drive operational quality, efficiency, and customer experience.
  • Coach and develop frontline leaders and their teams.
  • Ensure effective team operations amidst complex environments.
  • Prepare teams for new AV launches and partnerships.
  • Collaborate with tech teams to enhance frontline tools and workflows.
  • Identify automation opportunities to optimize operations.

Benefits

  • Participation in Uber's bonus program.
  • Eligibility for equity awards.
  • Access to a comprehensive 401(k) plan.
  • Various employee benefits offered.
Full Job Description
Job Description

About the Role

Autonomous Vehicles (AV) are a core pillar of Uber's long-term strategy and are scaling rapidly across the US through a growing portfolio of partnerships.

As the business grows, strong frontline operations are critical to delivering safe, reliable, and high-quality AV experiences at scale. We're looking for a versatile operations leader with deep experience leading frontline teams in complex, high-performance environments.

This role will lead and develop AV frontline teams in the US, with a strong focus on people leadership, operational performance, and execution. The ideal candidate combines hands-on frontline leadership with the ability to strengthen processes, leverage technology, and build the capabilities needed to support AV at scale.
What You'll Do
Frontline Operations & Leadership
  • Lead AV frontline teams and their leaders, setting a high bar for performance, accountability, and execution.
  • Drive performance across quality, SLAs, accuracy, efficiency, and customer experience.
  • Build strong frontline leadership, coaching, performance management, and team capabilities.
  • Strengthen day-to-day operating rhythms and ensure teams are equipped to perform effectively in complex environments.
  • Ensure frontline readiness for new AV launches, partnerships, and geographic expansion.
Technology & Continuous Improvement
  • Partner with program, product, and technology teams to improve frontline tooling, workflows, and decision-making.
  • Identify opportunities to simplify and automate frontline work, improving speed, quality, and scalability.
  • Surface frontline insights and translate them into actionable product and operational improvements.
Scale & Partnership
  • Build scalable frontline processes, standards, and capabilities to support AV growth.
  • Partner across program, product, technology, safety, and other teams to resolve operational challenges and drive shared outcomes.
  • Develop a strong leadership bench and frontline culture focused on quality, sound judgment, and continuous improvement.
Basic Qualifications
  • Minimum 5 years in project/program management experience
  • Bachelor's Degree
Preferred Qualifications
  • 10+ years of operations experience, with significant experience leading frontline operations and frontline leaders.
  • Experience in AV, mobility, robotics, or similarly complex operational environments.
  • Experience leading real-time, high-stakes, or safety-sensitive frontline operations.
  • Experience building scalable frontline operating models and capabilities.
  • Experience leveraging AI or automation to improve frontline operations.
  • Experience leading large and/or distributed teams, including managers of managers.
  • Proven track record of driving frontline performance across quality, SLAs, efficiency, and customer experience.
  • Experience building, stabilising, or scaling frontline operations in complex or rapidly growing environments.
  • Strong people leadership, coaching, performance management, and organisational development capabilities.
  • Demonstrated ability to leverage technology, tooling, and automation to improve frontline operations.
  • Proven operational judgment and ability to influence senior cross-functional stakeholders.


Responsibilities

For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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