We are seeking a Senior Field Engineer who will join a strong, experienced team and a track record of solid uptime. This person must have high agency, ownership, and accountability in their work as the actions taken in this role have immediate and visible consequences.
The Senior Field Engineer will report to the Director of Field Engineering, and will manage Field Engineers positioned across the nation. The successful candidates comes from a technical background and is excited to get out into the field to meet the customer and work directly on finding solutions to problems. The ideal candidate will have 3+ years of experience in
hardware and
software product technical support, and has experience leading distributed technical teams.
In this role you will:- Manage Field Engineers distributed nationwide
- Act as the technical expert for the Field Engineering discipline
- Serve as the senior escalation point for an on-call team of nationwide Field Engineers and staff the on-call rotation
- Act as the bridge between field experience and engineering development
- Drive post-incident reviews to develop systemic improvements in our products and systems
- Scale the Field Engineering team as our fleet grows
- Travel to participate in installing, training, and commissioning activities in the field
- Develop and improve tooling, diagnostics, and remote infrastructure to ensure fleet excellence
You are a good fit if you have:- 3+ years in field engineering, field operations, or technical operations, with at least 3 years leading distributed technical teams
- Experience in warehouse automation or warehouse robotics
- Experience with productions systems that have uptime obligations
- Track record of operating within cross-functional team environments
- Willingness to travel (up to 50%) to customer sites nationally
- Background in robotics and/or mechatronics
- Familiarity with Jira Service Management, Grafana, Python, Linux, and Command Line Interface
- (BONUS) Experience in Customer Success
In addition to competitive compensation, we offer benefits such as:- Health, dental, and vision insurance
- 401k with 5% matching by Ambi
- Equity ownership
- Unlimited PTO
- Partial WFH
- Free parking on site at HQ
- Access to a full gym at HQ
- Free lunches 2x per week
PLEASE NOTE:- All applications must be submitted online for equitable review. We do not accept or review submissions sent via email, including to individual team members or engineers. This policy ensures a fair and streamlined process for everyone.
FOR RECRUITERS:- This position is direct-hire only; unsolicited resumes from recruiters will not be considered and may result in a fee waiver.
$120,000 - $140,000 a year
Position title and compensation will be matched to applicant's experience.
