Fortive

Senior Facility Coordinator

Fortive • $61K — $102K *
US-AnywhereRemote in United States
Real Estate & Construction
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail)
  • Strong knowledge of facilities management and customer success best practices
  • Proven track record of managing customer relationships and ensuring high satisfaction
  • Proficiency in Microsoft Excel and PowerPoint
  • Excellent verbal and written English skills; strong communication abilities
  • Exceptional organizational and time management skills

Responsibilities

  • Address and resolve customer issues promptly for satisfaction and service continuity
  • Build and maintain strong relationships with customers for loyalty and engagement
  • Anticipate customer needs to address potential issues proactively
  • Monitor customer usage and satisfaction metrics to maximize product value
  • Share best practices with customers on ServiceChannel applications
  • Identify and report system issues to the Development Team
  • Review work order requests for cost-saving opportunities

Benefits

  • Flexible work schedule starting at 8 AM EST with occasional evening or weekend coverage
  • Opportunity to work independently from home with a strong emphasis on attendance and punctuality
  • Engagement in special projects and customer-facing initiatives
  • Regular opportunities for professional development through quarterly business reviews
Full Job Description
ServiceChannel Managed is seeking a Senior Facility Coordinator to join our Managed Services department supporting one or more customers as their primary contact. You will play a vital role in ensuring our customers achieve their desired outcomes while they use ServiceChannel's platform products and services. Each interaction is expected to be handled with a high level of professionalism and knowledge to support our customers facility needs. Key Responsibilities
  • Issue Resolution: Promptly address and resolve any Customer issues or concerns to ensure satisfaction and continuity of service.
  • Customer Relationship Management: Build and maintain strong relationships with Customers to foster loyalty and long-term engagement.
  • Proactive Support: Anticipate Customer needs and address potential issues before they escalate.
  • Performance Monitoring: Track Customer usage and satisfaction metrics to ensure they derive maximum value from ServiceChannel products and services.
  • Best Practices: Share best practices with Customers and providers on ServiceChannel applications.
  • System Issue Identification: Identify and report system issues to the Development Team for resolution.
  • Cost-Saving Reviews: Review work order requests for cost-saving opportunities related to asset or equipment repairs (e.g., warranty, landlord).
  • Special Project Assistance: Assist with customer-facing initiatives and special projects as they arise.
  • Emergency Work Order Monitoring: Monitor emergency work orders to ensure timely and effective communication and resolution to the customer
  • Quarterly Business Reviews: Conduct quarterly business review presentations with customers to discuss performance and opportunities for improvement.
  • Operations Meetings: Conduct regular operations meetings (weekly, biweekly, or monthly) with Customers to review ongoing activities and address any concerns.
  • Cross-Functional Collaboration: Work effectively with cross-functional teams to support both internal and external initiatives.
Required Skills & Experience
  • Experience: 3-5 years in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail).
  • Industry Knowledge: Strong knowledge of facilities management and customer success best practices.
  • Customer Relationship Management: Proven track record of managing customer relationships and ensuring high satisfaction.
  • Technical Skills: Proficiency in Microsoft Excel and PowerPoint.
  • Communication: Excellent verbal and written English skills; ability to understand and respond to instructions and feedback clearly.
  • Interpersonal Skills: Proven ability to build and maintain positive relationships with customers, providers, and team members.
  • Customer Focus: Ability to address customer issues promptly with compassion and effective resolution.
  • Attention to Detail: High level of accuracy and detail orientation.
  • Analytical Skills: Ability to review and analyze data for cost-saving opportunities and process improvements.
  • Adaptability: Coachable and responsive to feedback; open to updating processes.
  • Independence: Ability to work independently from home with a strong record of attendance and punctuality.
  • Organizational Skills: Exceptional organizational and time management abilities.
  • Flexibility: Ability to handle special projects and emergencies; flexible schedule starting at 8 AM EST, with occasional evening or weekend coverage.
  • Comfort with Remote Work: Comfortable being on camera for remote meetings.
  • Education: Bachelor's degree in business administration, facilities management, customer service, or a related field.


Preferred Skills & Experience
  • A degree in business administration, facilities management, customer service, or a related field.
  • Proficiency in facilities management software (e.g., ServiceChannel) and customer relationship management (CRM) tools (Salesforce/Gainsight)


Pay Range
The salary range for this position (in local currency) is 61,500.00 - 102,700.00

About Fortive

Fortive is a diversified industrial growth company comprised of Professional Instrumentation and Industrial Technologies businesses that are recognized leaders in attractive markets. With 2019 revenues of $6.3 billion, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 17,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world.
Learn more about Fortive
Size
18,000 employees
Market Cap
$22.6 billion
Industry
Manufacturing & Automotive
Net Income
$1.6 billion
Founded
2016
5 Year Trend
-0.5%
Revenue
$6.5 billion
NASDAQ
FTV
* Ladders Estimates

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