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As an Experience Designer within Accenture Song’s Service Creative practice, you will shape how people interact with next‑generation, AI‑powered customer service products. This role blends strong foundations in UI/UX and product design with emerging work in GenAI and agentic AI, focusing on screen‑based and conversational experiences that feel intuitive, trustworthy, and human.

You will work within a cross‑disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to design end‑to‑end customer experiences that operate at enterprise scale and deliver measurable impact.

The Work:

• Own end‑to‑end UX and product design for AI‑powered customer service solutions, from discovery and research through wireframes, high‑fidelity prototypes, and design system contributions

• Design screen‑based interfaces for chat experiences, agent dashboards, escalation workflows, and self‑service tools across web and mobile platforms

• Translate complex AI behaviors (e.g., confidence states, reasoning steps, agentic actions) into clear, transparent, and controllable user experiences

• Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements

• Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence

• Contribute to AI‑native design systems, including accessibility‑compliant UI patterns, fallback and error states, and human‑in‑the‑loop interactions

• Collaborate with service and conversation designers to ensure screen‑based and conversational touchpoints form a cohesive, end‑to‑end customer journey

• Advocate for inclusive, accessible design across all experiences, including AI‑generated content and interactions

Travel: As required for client support. 

Location: Primary residency within 90 minutes of an approved Accenture office 

Basic Qualifications

• 3+ years of professional experience delivering UI/UX or product design for screen‑based digital products (web and/or mobile)

• 1+ years experience designing conversational or AI‑driven experiences, such as chatbots, virtual agents, or voice interfaces

• 2+ years of ownership of at least 2–3 end‑to‑end product or service design initiatives, from discovery through high‑fidelity execution

• 2+ years of advanced, hands‑on experience using Figma for production work, including components, variants, auto‑layout, and interactive prototyping across multiple shipped experiences

• 2+ years of demonstrated experience collaborating with 3 or more cross‑functional roles (e.g., product, engineering, AI/NLP, CX, research) within agile or iterative delivery environments

Nice to Haves

• Experience designing conversational or AI‑driven experiences, such as chatbots, virtual agents, or voice interfaces

• Familiarity with GenAI or LLM‑powered product surfaces, including trust, transparency, and human‑in‑the‑loop design patterns

• Exposure to CX platforms, enterprise SaaS, or customer service ecosystems

• Applied knowledge of WCAG 2.1 AA accessibility standards across both UI and AI‑generated content

• Prior experience working in consulting, studio, or multi‑client environments

• Bachelor’s degree in design, human‑computer interaction, cognitive science, or a related field

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/30/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

Role Location Annual Salary Range California $70,350 to $205,800 Colorado $63,800 to $177,800 Connecticut $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maine $54,400 to $151,400 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York $66,300 to $205,800 New Jersey $68,000 to $205,800 Ohio $59,100 to $164,600 Virginia $59,100 to $189,300 Washington $80,200 to $189,300