Clio

Senior Executive Assistant

Clio • $110K — $149K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years as an executive assistant or in administrative support within a fast-paced organization
  • Diploma or bachelor’s degree emphasizing critical thinking and writing skills
  • 2-4 years in customer-facing or hospitality roles
  • Experience managing complex calendars for multiple executives
  • Exceptional written and verbal communication skills under pressure
  • Strong interpersonal skills to build trust across diverse personalities
  • Ability to manage multiple projects and priorities simultaneously
  • Resourceful in leading project planning and execution
  • Proficient in Mac OS, Microsoft Office Suite, Slack, and Google Apps
  • Comfortable with new technologies and tools

Responsibilities

  • Lead planning and execution of high-profile special projects
  • Manage schedules, appointments, and travel for the Senior Leadership Team
  • Identify and solve operational inefficiencies proactively
  • Facilitate departmental event planning and execution
  • Manage meetings, take notes, and track project outcomes
  • Handle email correspondence on behalf of the Senior Leadership Team
  • Establish administrative process improvements and manage budgets
  • Liaise with external partners, vendors, and clients
  • Support creation of materials and presentations for the Senior Leadership Team
  • Maintain internal documentation and knowledge management for the Office of the CEO
  • Act as an ambassador for the Senior Leadership Team, embodying company values

Benefits

  • Competitive health, dental, and vision insurance
  • Hybrid work environment with in-office expectations
  • Flexible time off policy encouraging 20 days off per year
  • Employee Assistance Program (EAP) benefits for employees and household members
  • 401k matching and Child Education Savings
  • Clioversary recognition program for long-term employees
Full Job Description
Summary:

We are currently seeking a Senior Executive Assistant to work closely with the executive team in our New York office. This Senior Executive Assistant will provide administrative assistance and operational support for the business. This role is for an entrepreneurial individual who has a customer service mindset and exceptional administrative, coordination and communication skills. 


Who You Are

A Senior Executive Assistant in OCEO works autonomously day-to-day with little guidance. Able to navigate complex situations and challenges, they are confident in navigating ambiguity and problem solving when provided a clear vision and goals. Planning and leading special projects, a Senior EA owns their portfolio and planning. Accountable to leading administrative excellence, a Senior Executive Assistant is skilled at recognizing gaps, flagging issues, synthesizing information, and offering proactive support for the S-Team. This role builds strong interpersonal relationships with other departments and individuals across the organization, supporting stakeholder feedback, decision making, and collaboration. Excellent judgment is expected, as well as the ability to anticipate and communicate the perspectives and preferences of executives they support. This role offers enhanced communications support and when requested, responding on behalf of executives in their voice and tone. 


What You’ll Work On
  • Lead key work streams towards the planning, organization, and execution of high profile special projects and key organizational initiatives
  • Proactively oversee and manage schedules, appointments, and travel arrangements for the Senior Leadership Team
  • Proactively plan ahead of time, solve operational inefficiencies, recommend solutions, and synthesize context and information to filter to the S-Team
  • Facilitate and lead departmental event planning and execution
  • Manage meetings and agendas, take high quality notes, and track project planning outcomes against goals for the Senior Leadership Team
  • Review, route, and respond to incoming e-mail correspondence and organizational requests on behalf of the Senior Leadership Team
  • Establish administrative process improvements, organize, track and reconcile professional expenses, as well as help manage relevant budgets to outcomes
  • Manage communications and liaise directly with external partners, vendors, and clients
  • Support materials and presentation creation for the Senior Leadership Team
  • Create and maintain internal documentation, knowledge management, and communications for the Office of the CEO
  • Act as an exemplar of Clio’s values and culture, serving as an ambassador for the Senior Leadership Team both internally and externally

What You Bring 
  • 5+ years experience working as an executive assistant or an administrative support role within a hyper-growth organization
  • A diploma or bachelor’s degree in a field that demonstrates strong critical thinking and writing skills
  • 2-4 years of experience working in a customer facing or hospitality role
  • Experience with heavy calendaring for multiple executives or teams
  • Flawless written and verbal communication skills, even under pressure
  • Strong interpersonal skills with a capacity to develop high levels of trust and work effectively with a spectrum of personalities
  • Able to successfully manage multiple projects and priorities at once
  • Skilled in moving quickly and make on-the-spot decisions with impeccable attention to detail
  • Resourceful and confident leading the full planning and execution of projects
  • Proficiency in Mac operating environments, Microsoft Office Suite, Slack, and Google Apps
  • A high level of comfort with new technologies and tools

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include: 

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

  • Flexible time off policy, with an encouraged 20 days off per year.

  • EAP benefits for you and household members, including counseling and online resources

  • 401k matching and Child Education Savings

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

​

The expected salary range for this role is $110,500 to $149,500 USD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

About Clio

Clio is a cloud-based legal practice management software company based in Burnaby, British Columbia, Canada. The company was founded in 2008 by Jack Newton and Rian Gauvreau. Clio's software allows law firms to manage their cases, documents, billing, and client information from a single platform. The company has over 150,000 customers in 100 countries. Clio has won numerous awards for its software, including the 2019 Legaltech News Innovation Award for Best Practice Management Software.
Learn more about Clio
Size
500 employees
Industry
Founded
2008

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