Job DescriptionThe Senior Event Manager provides professional customer services in the Event & Convention Services Department of the Convention Management Division. The Senior Event Manager manages the success of meetings and conventions requiring facilities of the Walter E. Washington Convention Center by independently coordinating and directing the delivery of services to large conventions, exhibitions and consumer shows. The Senior Event Manager may also be assigned to stand alone meetings, banquets and consumer shows. Work is performed under the general direction of Director, Convention Management Division.
Responsibilities- Reviews lessee's license agreement to ensure dates, times, leased space and equipment provided are accurate and contractual provisions are fulfilled.
- Directs show services staff and contractors in delivering services for meetings and events and resolves event-related problems.
- Coordinates efforts of caterers, decorators, audio-visual, Meeting Services staff, etc., when organizing set-up requirements and client specifications.
- Acts as primary Events DC point-of-contact for show managers and implements the specifications and requirements for Events DC provided services.
- In conjunction with WCTC and Events DC Sales Teams, conducts tours of the facilities for potential customers, provides expertise and consultation regarding facility capabilities and determines the needs of the potential event.
- Directs and participates in the pre-event planning, reviewing any past history of the event, initiating correspondence and conferences with show management, their suppliers, and Events DC staff.
- Assists in the compilation and review of event and contractor charges with appropriate Events DC staff and show management, and reviews documentation for invoice preparation.
- Prepares schedules and meeting room specifications illustrating the event requirements.
- Reviews and approves customer/service contractor floor plans.
- Ensures the availability of all equipment contracted for customer's use.
- Ensures compliance with all facility and appropriate governmental rules and regulations by the show management and all service providers working on the event.
- Conducts post-event critiques with show management.
- Participates in the training of entry-level Event Managers.
Qualifications- Bachelor's degree from an accredited college or university with major coursework in Business Administration, Public Relations, Hospitality or Hotel Management, or a related field; AND
- Four (4) years of significant customer-oriented hospitality industry experience preferably in a convention hotel, conference or convention center, or significant operating experience with multi-management of meetings and/or expositions.
- Any equivalent combination of related experience, training, and/or education.
