Capgemini

Senior ESM Consultant - ServiceNow SME - GRC & IRM

Capgemini$70K — $170K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in ServiceNow development and platform engineering
  • 3+ years of expertise in ServiceNow GRC/IRM modules
  • Experience leading technical teams on complex implementations
  • Advanced ServiceNow scripting skills (JavaScript, Glide)
  • Proficient in risk frameworks (NIST, ISO, COBIT, SOC2) and technical controls mapping

Responsibilities

  • Translate regulatory requirements and enterprise risk strategies into workflows
  • Lead technical design and implementation of ServiceNow GRC/IRM modules
  • Build automated indicators and evidence collection processes
  • Define coding best practices for IRM data models
  • Design secure integrations with external data sources
  • Mentor developers in GRC-specific configurations
  • Serve as a liaison between technology and corporate governance teams
  • Manage GRC technical debt and performance tuning

Benefits

  • Paid time off (12-25 days depending on grade)
  • Comprehensive medical, dental, and vision coverage
  • Retirement savings plans (401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as defined by local policy
Full Job Description
Location

This is a remote role based in Vienna, VA

Your Role

  • You will translate complex regulatory requirements and enterprise risk strategies into scalable, secure, and automated workflows
  • This is a hands-on leadership role that sits at the intersection of high-end engineering and corporate governance
  • Lead the technical design and implementation of ServiceNow GRC/IRM modules, including Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management (VRM), and Business Continuity Management (BCM)
  • Build and oversee automated indicators, control testing workflows, and evidence collection processes to reduce manual intervention and improve audit readiness
  • Define and enforce coding best practices specifically for IRM data models, ensuring solutions are upgrade-safe and aligned with the ServiceNow CSDM (Common Service Data Provider) framework
  • Design secure integrations between the GRC suite and external data sources (e.g., Azure AD, BitSight, Security Operations, and Financial systems) to provide a real-time view of the firm's risk posture
  • Mentor a team of developers in GRC-specific configurations, including Advanced Risk Assessments, PA (Performance Analytics) for risk dashboards, and UI Builder for executive reporting
  • Be a bridge between Technology, Information Security, Legal, and Internal Audit to translate 'legalese' and policy into functional technical requirements
  • Manage technical debt within the GRC scope, driving proactive performance tuning and ensuring the platform scales with our international growth


Your Skills & Experience

  • 7+ years of experience in ServiceNow development and platform engineering
  • 3+ years of deep technical expertise specifically within the ServiceNow GRC/IRM ecosystem
  • Lead technical teams through complex, multi-module implementations
  • Advanced proficiency in ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and the IRM/GRC Metadata structure
  • Experience with risk frameworks (NIST, ISO, COBIT, or SOC2) and how they map to technical controls within ServiceNow


The base compensation range for this role in the posted location is: $70,176- $170,040.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The company is headquartered in Paris, France and operates in over 50 countries. Capgemini provides a range of services including strategy and transformation, application services, technology services, and engineering services. The company serves clients in a variety of industries including automotive, consumer products, financial services, healthcare, and retail.
Learn more about Capgemini
Industry
Founded
1967
NASDAQ

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