Location: Washington, DC
Posted: 07/30/2026
Position Details:Job Title: Senior Enterprise Tools & Program Delivery Lead
Job Type: Full-time
Location: Washington, DC (Onsite 3x per week)
About the Role: The Senior Enterprise Tools & Program Delivery Lead is a hands-on technical delivery professional responsible for administering and improving the enterprise platforms used by "customer" technology teams and program offices. The role leads technical and non-technical initiatives from intake through implementation, adoption, and operational support; translates business needs into practical tool configurations, workflows, dashboards, integrations, and support models; and helps teams use the available tool ecosystem effectively.
Working across a multi-platform ecosystem of collaboration, work-management, ticketing, reporting, and development tools, this role combines enterprise application administration, solution assessment, program and project delivery, customer support, training, and cross-team coordination. It is a senior individual-contributor lead role with significant workstream and stakeholder leadership and applies Agile methods where appropriate to support effective delivery and continuous improvement.
Roles & Responsibilities:Enterprise Tools Administration & Solutions - Configure and administer Jira projects and Confluence spaces, including workflows, fields, screens, permissions, automations, templates, dashboards, and reports; establish repeatable administration standards that support maintainability and consistent use.
- Support and improve an enterprise tool ecosystem that includes Zendesk, Smartsheet, Tableau, Power BI, GitHub, and related collaboration, ticketing, reporting, workflow, and development platforms based on program and project needs.
- Assess current-state capabilities and business, technical, data, reporting, and support needs; recommend practical solutions through configuration, integration, workflow redesign, process change, platform consolidation, or new capabilities.
- Design or coordinate cross-platform integrations using APIs, connectors, automation, data imports and exports, authentication, and single sign-on; document data flows, ownership, and operational support needs.
- Set up tool environments for new program offices and project teams, including access, roles, licenses, baseline configurations, operating conventions, and transition to ongoing support.
Program & Project Delivery - Lead full lifecycle technical and non-technical projects and workstreams from intake and planning through implementation, transition, and operations and maintenance.
- Manage scope, schedules, resources, risks, dependencies, decisions, and deliverables across multiple concurrent initiatives while maintaining clear plans and status information.
- Coordinate enterprise deployments, migrations, enhancements, and operational changes across program offices, vendors, administrators, developers, analysts, security teams, and operations personnel.
- Ensure projects are effectively planned, coordinated, documented, and delivered; address blockers, escalate issues, and implement practical corrective actions when conditions change.
- Facilitate Integrated Product Team (IPT) meetings and working sessions, coordinating dependencies and communication across teams, program offices, vendors, and separate tool environments.
Systems Support, Customer Service & Adoption - Manage or coordinate enterprise-tool support intake, triage, escalation, root-cause analysis, change coordination, customer communication, and knowledge management.
- Onboard new program offices and project teams to enterprise tools, delivery processes, support channels, access models, and governance expectations.
- Create training materials, presentations, user guides, standard operating procedures, knowledge articles, and quick-reference content for technical and non-technical audiences.
- Conduct workshops, demonstrations, office hours, and role-based training; gather user feedback, identify adoption barriers, and improve tools, processes, and documentation.
- Support transition planning, knowledge transfer, and capability building so teams can sustain solutions after implementation.
Reporting, Analytics & Process Improvement - Develop and maintain operational and executive dashboards, status reports, decision summaries, and cross-program reporting that provide clear, actionable visibility.
- Analyze project, service, and platform data to identify trends, risks, delivery constraints, support needs, and opportunities to improve adoption and customer experience.
- Establish useful performance indicators appropriate to each project or service, such as schedule health, risks, request volume, response time, backlog health, cycle time, adoption, and customer feedback; interpret measures in context rather than relying on a single metric.
- Identify and implement workflow, automation, data-quality, documentation, and service improvements based on analysis, feedback, post-project reviews, and lessons learned.
Stakeholder, Vendor & Governance Coordination - Serve as a liaison among technical teams, non-technical stakeholders, program offices, executive leadership, vendors, and contractors.
- Prepare and present status updates, solution options, recommendations, risks, and decisions in a form appropriate for operational and executive audiences.
- Coordinate with governance, security, privacy, accessibility, acquisition, and operations stakeholders to align solutions and delivery practices with applicable requirements.
- Apply working familiarity with FISMA, FedRAMP, NIST guidance, Section 508, federal acquisition and procurement, capital planning, and IT governance when relevant to the assignment.
Agile Delivery Support - Apply core Scrum, Kanban, SAFe, iterative-delivery, backlog-management, and continuous-improvement concepts when appropriate to the work.
- Facilitate planning, reviews, retrospectives, stand-ups, or other delivery sessions as needed, and support project managers, product owners, Scrum Masters, and team leads with practical guidance and cross-team impediment resolution.
Required Professional Skills: - 8+ years of relevant professional experience in enterprise technology, technical program or project delivery, IT management, enterprise applications, systems administration, software delivery, service delivery, or a closely related discipline. A related master's degree may substitute for up to two years of this overall experience requirement.
- 5+ years leading or coordinating technical and non-technical programs, projects, or major workstreams across multiple stakeholders, including responsibility for scope, schedules, risks, dependencies, decisions, and delivery outcomes.
- 4+ years supporting, administering, implementing, or improving enterprise tools or business systems. This experience should include advanced Jira and Confluence use plus hands-on configuration or administration experience, or clear evidence of transferable administration capability.
- Demonstrated ability to translate business and technical needs into practical solution options, workflows, configurations, integration approaches, implementation plans, and support models.
- Experience supporting users, triaging issues, communicating status, creating support or knowledge content, and improving customer and service-delivery processes.
- Ability to create dashboards and reports, analyze project or operational data, and present actionable information to technical, business, and executive stakeholders.
- Strong facilitation, training, documentation, written and verbal communication, analytical, customer-service, and problem-solving skills.
- Working knowledge of Scrum, Kanban, and SAFe concepts and the ability to explain and apply their core principles. Extensive Agile coaching experience is not required.
Preferred Professional Skills: - Experience with several of the following or comparable platforms: Zendesk, Smartsheet, Tableau, Power BI, GitHub, enterprise collaboration tools, ticketing systems, or work-management applications.
- Previous software development, scripting, API, SQL, Power Query, Python, JavaScript, data-transformation, systems-integration, or workflow-automation experience.
- Experience with enterprise system integrations, migrations, cloud or application deployments, identity management, single sign-on, Okta, Azure, or government cloud environments.
- Experience developing training, onboarding, documentation, and change-adoption approaches for technical and non-technical users.
- Federal government or federal contracting experience.
- Familiarity with federal security, accessibility, acquisition, capital-planning, or IT-governance practices.
- PMP, CSM, PSM, SAFe, Kanban, ITIL, change-management, Atlassian administration, or comparable professional certification.
Dynanet Team Requirements and Expectations: - Possess Strong written and verbal communication skills.
- Highly organized with the ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
- Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
- Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
- Excellent judgment and creative problem-solving skills.
- Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
- Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.
Education/Experience Requirements: - Education: Bachelor's degree in Project Management, Information Technology, Computer Science, Information Systems, Business Administration, Engineering, or a related field required. A related master's degree is preferred.
- Experience Equivalency: Candidates with a bachelor's degree must meet the full 8+ years of overall relevant experience stated above. A related master's degree may substitute for up to two years of that overall requirement, but does not replace the specialized project-delivery and enterprise-tools experience requirements.
- Security Eligibility: Must be able to obtain and maintain the required Public Trust suitability determination.
Employee Benefits Overview: - Industry Competitive Compensation
- Medical and Dental Insurance
- Paid Time Off/Holidays
- 401(k) Retirement Plans with Matching
- Remote Work
- Paid Training
- Employee Referral Program
- Employee Development Program?
*Remote work flexibility available with required onsite presence during core federal hours and additional coverage as mission dictates for team facilitation, stakeholder meetings, and agile ceremonies.
